Menu
For Business Write a review File a complaint
CB Auto Parts and Repair Stores Big O Tires 1625 Countryshire Ave, Lake Havasu City, AZ, 86403, US
Big O Tires company logo
Big O Tires
reviews & complaints
Big O Tires company logo

Big O Tires

1625 Countryshire Ave, Lake Havasu City, AZ, 86403, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
7:30 am - 6:00 pm
Tue
7:30 am - 6:00 pm
Wed
7:30 am - 6:00 pm
Thu
7:30 am - 6:00 pm
Fri
7:30 am - 6:00 pm
Sat
7:30 am - 4:00 pm
Sun
Closed
ComplaintsBoard
T
3:05 pm EDT

Big O Tires - Refusal to check balance of Michelin tires 3yr 9mn old still in good shape

Want to check on a set of 4 Michelin tire I bought for my truck from B O tires in June 2017 (06/07/2017). Tire model - defender LTX M/S, Dot code: AP5E00HX1317
Thomas Anderson, 161 Columbine Dr., Lake Havasu City, AZ

I have an issue with The B O tires #4066 Lake Havasu City. I was refused service (check balance of tires after oil change & rotation) of my Michelin tires that I had bought from this store. After being told that the cracking on side wall of tires (3yr 9 Mn old - 11, 439 miles). This salesperson went out to check - said tread wear was OK but had sidewall cracking. Went on about Michelin rebate and borrowed a comparison photo card with photos of tire cracking, after her sales pitch she had NO information and said to go to the Michelin website. THEN SAID "THEY WOULD NOT CHECK THE BALANCE of the Tires" I had bought from this store! After walking out - I was approached at my truck by a man from the office wanting to help ask to come back and that they would take care of the balance checking. I WAS STILL OUTRAGED and said not now. I have been doing all my tire & oil change/ service since 2009 and had been a big fan of this shop. Sad that this young salesperson took it upon herself to refuse service. Will send photos of tires if wanted.
Invoice No: [protected]/11/2021 of oil change & rotation
Tire sales invoice # [protected]/07/2017
$803.80 9 - $200.95ea
TPP EXTENDED WARRANTY - $144.68
Total $1, 148.99
Tom J Anderson - [protected]

Desired outcome: correct this issue

Read full review of Big O Tires
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.