Menu
For Business Write a review File a complaint
CB Fast Food Chains Burger King 1611 E Thomas Rd, Phoenix, AZ, 85016, US
Burger King company logo
Burger King
reviews & complaints
Burger King company logo

Burger King

1611 E Thomas Rd, Phoenix, AZ, 85016, US
Learn how the rating is calculated
2 complaints
File a complaint Write a review
Phone number
Category
Working hours
Mon
5:30 am - 11:00 pm
Tue
Closed
Wed
5:30 am - 11:00 pm
Thu
5:30 am - 11:00 pm
Fri
5:30 am - 11:00 pm
Sat
6:00 am - 11:00 pm
Sun
6:30 am - 11:00 pm
ComplaintsBoard
D
11:30 pm EDT

Burger King - service and product

Order 15 on Friday August 23, 2019 at 8:02 ordered a whopper with bacon received the meal with no bacon on it. Called the store to tell them about it and no answer. I'm staying here at the Phoenix children's hospital because my son is admitted here if It wasn't for him being here I'd go back down there and ask for my money back. There should be absolutely no reason why they shouldn't answer at this time of night.

Read full review of Burger King
Hide full review
ComplaintsBoard
S
4:43 pm EDT

Burger King - manager and staff

1st visit to this location- used coupon for 3.99 2 whopper JR and sm fries meal upgraded meal cost 5 something. Order was messed up asked for no cheese but got it anyway and they didn't add ranch to the bag as requested. No coupon was asked for
2nd visit- used same coupon, this time they demanded the coupon before food was handed out. Staff were cursing and joking with each other, again they forgot to add my condiments including my jalepeno I paid .60 cent for, ruined my lunch.

3rd visit- Today 8/8/19 anywhere from 11:45-12:00, I used a coupon for 5.00 2 whopper Jr meals, we asked for the meals to be upsized, price went up to $7.60. At the window we got 2 large drinks but the fries were still small, they wanted to charge another 0.80 cents for fries upgrade for a total of 9.25, we asked for the manager as we felt they were ringing everything up one at a time separately instead of one super size charge. After all the confusion and speaking with two managers in the drive through it ended up with us not wanting to pay the additional 1.80 and left with small 1/2 filled boxes, the whopper Jr had shrunk tremendously and is not smaller than a McDonalds cheese burger. I would like a full refund or a few vauchers to enjoy lunch for myself and my coworker at a more professional friendly Burger King. please respond to my complaint at [protected]@yahoo.com
Thank you,
Sylvia,

Read full review of Burger King
Update by slvaldez
Aug 08, 2019 4:45 pm EDT

Meant "the Whopper Jr's have shrunk tremendously and is now way smaller than a McDonalds cheeseburger"

Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.