Red Roof Inn

My wife and I stayed at Red Roof Plus on 10/18/2023 and the the exterior, lobby, and elevator were in a rather unkempt state. I thought Red Roof Plus was supposed to be an upgrade to Red Roof Inn and if this is the case, I would hate to see what a regular Red Roof Inn would look like.

I had driven to the hotel, arriving at around 3:30 pm to collect my wife from the airport, scheduled for 5:00 pm. However, the receptionist was quite discourteous, insisting that the room reservation was in my wife's name, and she needed to be present for check-in. I attempted to demonstrate that I had the confirmation email along with the credit card under my name on file. I also wanted to ask the receptionist to contact my wife for authorization. I fully understand the need for rules, but I believe that a bit of common sense could have resolved this issue.

Unfortunately, when the receptionist insisted that my wife had to be present, she abruptly shifted her attention to a person seated beside her and initiated a personal conversation. It appeared to be a personal exchange because the other individual was engrossed in a magazine, and they began discussing it. I can't be certain, but the receptionist's disrespectful behavior made me wonder if it was influenced by my skin color, as she acted as though I were invisible. I was so disheartened by the encounter that I decided to leave before saying anything that might lead to trouble.

To make matters worse, there was a $2.18 charge on my credit card. After picking up my wife from the airport, a different receptionist informed my wife about a $75 charge that would supposedly be reimbursed at check-out. However, two days after checking out, there was a charge of $77.18 with a $75 credit. On 10/21/2023, my wife contacting a receptionist and was told it was our responsibility to inform them if we didn't use the in-room safe. This seemed like an attempt by Red Roof to extract extra money from their customers. After a protracted discussion with the receptionist, she eventually agreed to refund the $2.18.

Thank you for your consideration.