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CB Medical Facilities and Services VillageMD 2411 W Anthem Way #101, Phoenix, AZ, 85086, US
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VillageMD
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VillageMD company logo

VillageMD

2411 W Anthem Way #101, Phoenix, AZ, 85086, US
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1 complaint
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Working hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 5:00 pm
Fri
9:00 am - 5:00 pm
Sat
Closed
Sun
Closed
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B
3:15 pm EDT
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VillageMD - Billing for services not requested

We 2x scheduled appointsments as non insurance, cash paying customers for full checkup/evaluation. The cost listed is $120. We paid that. Filled out the "mandatory" paperwork before visit and 1x had to fill out ipad. After both visits, we are hit with a $22.00 bill. States for "mental health screening." 2 things: 1st, we never requested or asked for said screening. 2nd, there is and has been no mention of this "service". Both things = no contract, no agreed upon services etc. I emailed billing and was told once its billed they can't do anything. Well before we make another call, I am giving village medical the opportunity to eliminate those bills as well as be honest and upfront with your patients. In fact, when I was there 1x the front desk lady forced some elderly gentleman to complete said "mental health screening" - he was agitated by the process so the front desk personnel finsihed it for him. Guarantee you folks bill his insurance or medicare for this. I will speak up. This practice is wrong.

Desired outcome: Removal of charges for "mental health screening"

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