Tuff Shed

This is the second time I am contacting you regarding our situation with the Tuff Shed store on the south side of Tucson AZ. I purchased a larger tuff shed on April 17th 2019. It does require a permit. I was told that they had a lady who handles getting the the permit. I had explained that we needed the building for the summer months as the plan was to use it as an indoor space for some of our Intellectually Developmentally Disabled workers to get relief from the summer heat.
My first clue that things were not as good as they seemed was when I was asked for plans of our site. I explained I really didn't have any any would that not be something they would get from the city? I heard nothing from the folks until I put in a complaint to you. After that initial complain suddenly the plans got submitted for review but it was already June 26th. I just heard this week that more information was needed before the city would issue a permit. I asked for copies of what was submitted and was shocked by the poor quality of the plans and the fact that your engineering dept. were not even up to date on the correct terminology. The comment from Joyce Gomez, who is the person requesting the permit on our behalf was the exact one she had back in April "Did I have any current site plan" Clearly we have made no progress and summer is half way over. I am requesting a full refund.