Roto-Rooter Group

I called Roto Rooter to come out and fix my bathroom plumbing, the service technician came out and he tried to fix the problem and he couldn't so he contacted his site manager and state that he would come out the next business day which was on a Monday, I called and called, no one never came out and they kept giving me the run around they left my bathroom a mess, with parts all over the place holes in my walls. I called to make a complaint and no one returned my calls. They claim this office is independently owned. This office is located in Bakersfield, Ca