Taco Bell

On May 30th at approx. 1pm I went to Taco Bell at 2433 N. Chester Ave in Bakersfield CA. The drive thru was backed up so we decided to go inside. There were no customers inside. We went up to the counter and an employee said she couldn't take our order, that we would have to use the kiosk. I asked why. She again stated you have to use the kiosk. We went and tried the kiosk and were having trouble with it. After 5 tries of it saying order declined it finally went through. We order a 10 pack of tacos and 2 lg pepsi's. While we were ordering at the kiosk, another customer came in and went to the counter and they took his order. When we went to pick up our order at the counter, I asked why did we have to use the kiosk and the other customer didn't. She said because there were customers. I looked round the empty store and said really. Anyway she handed us the tacos and 1 Pepsi. I said we ordered 2 Pepsi's. She said no you didn't. I said yes we did. She then threw a cup at us and said no you didn't but here's one for free. I then said I wanted a receipt. She said she couldn't give us a receipt. I said I want a receipt because it took me 5 tries for the kiosk to accept my order and I want to make sure you didn't charge me 5 times. She did something at the register and said, no you weren't charged 5 times. I said good, now give me a receipt. She walked off and ignored us from then on. This was a terrible visit to that taco bell and at a minimum I think the employee should be disciplined and trained better in customer service.

On Friday 2/7/2020 I had a very unpleasant experience at one of Taco-Bell location #021226, I walk in at 10:32 to order my lunch, the restaurant was slow it only had one customer eating at one table, I approached the menu and right away notice 4 employee standing and having a conversation, I thought they were in a meeting as no one greeted me when I walked in, I patiently waited as I still had to decide on what to order, after 3 to 4 minutes, I had decided on what to order and looked over to see if anyone could help me, one staff looked towards me, however did not address me and turn around and continued her conversation, at this point, im still thinking it had to be a staff meeting, as another 3 to 4 minutes passed by now being 8 minutes, I tried to get one of staffs attention for service, I then realize their conversation was more than personal and very unappropriated for a restaurant staff to have in the middle of a shift, so I finally called out for service, and one staff by the name Angelina came to cashier without giving an apology (which would have been the appropriate thing to do) and had a smile cheek to cheek and with a sarcastic laugh asked what I wanted to ordered, I then kindly told her I been standing over eight minutes waiting on services and at the very least someone should had greet me and asked to wait, she then said no one saw me, I shared how she herself made eye contact with me, she again gave a sarcastic low laugh with a smile and asked, "Are you going to order maam" I asked to talk to a manager, and she said she was the manager, I was very disappointment to learn she was overseeing a crew and lead by a bad example, and shared it with her, she again laugh and said, if my service is so bad then why you still ordering food, I was at disbelief with her comment, and I answered that I was there as a hungry paying customer, and that I was a customer at least 2/ 3 times a week as I work few doors away (Kern, BHRS over 100 employee, some whom eat there). Your employee Angelina gave me a terrible experience and humiliating me in front of her crew as her own crew had to asked her to let it go, I wanted to report this unappropriated customer service, I did not deserved to be treated the way Angelina treated me, and practically asked me to not order if I didn't like her customer service, people like Angelina should be not leaders, I shared my experience with a lot of coworkers as they are customers of Taco Bell as well, I cant speak for them, however as of me I will never eat at any of your locations again, I don't need to take my hard working money and business to people not managing their restaurant as a good healthy environment, as Angelina caused me not only a headache but also a unpleasant morning. This is my first time I had to ever make a complaint, in the past I have only used my time to give a good review, for good hard working employee to be recognized when they do a good customer service, it's so sad and time wasted on staff like Angelina.

2/7/2020 10:32 10AM
Order # 208256
Cashier : Angelina Taco-Bell # 021226
2433 N. Chester Ave, Bakersfield CA 93308 (661) 399-0915

Thank you for your time,
Ivonne Ramos [protected]