Midas

Took my 2015 Ford Fiesta in for rear drum brakes on a set appointment for 8AM. When I arrived at the location there was only 1 mechanic there and when I asked where everybody was at he shrugged his shoulders. After 8:15am, 2 more employees arrive looking half awake (hung over by my opinion) and no one acknowledges me or the fact that I have been waiting. I leave my vehicle and receive no paper work of any kind. I pick my vehicle up later that day and pay cash. The office employee takes my money and walks out of the shop and is gone for over 10 minutes to get change. After leaving, I notice there is a slight noise that only gets worse over the next few days.

I make an appointment and take it back in the following Saturday at 8AM & again I am the only person there as the mechanic opens up the shop. They keep the vehicle for 8 hours and upon picking it up I notice the noise has gotten worse.

Fearing I have made a mistake by choosing that location, I take it into Midas on Steven's creek. They contact Midas in Campbell and the Mgr. Refuses to cover any parts or labor costs. After a phone call, he agrees to pay for parts.

Midas on Steven' creek discovered that my hub retainer screws are missing and that there was no grease applied to any of my mechanisms. They also discover that the spring was reinstalled backwards and is rubbing on my cylinder, breaking apart the rubber around the cylinder. They also notice a giant scratch on my rim and a mismatched lug nut - meaning they lost my original lug nut and replaced it with an old left over they had sitting around.

I have now learned that in order for my claim to proceed, the original mgr at Midas in Campbell has to approve my claim. In my opinion, he will of course refuse it to protect his locations record.

I'm not sure when it happened, but this is not the service I have been accustomed to at Midas brakes. This is not even customer friendly in any way shape or form. I basically paid full price for half way service and now I'm stuck having to find a shop that can fix the noise while still being out of the parts that were originally on my vehicle, in addition to the damage on my rim.

The Midas shop on Steven' creek brought up that my shocks were bad and that was the source of the noise, however I have had the shocks replaced and am still hearing the same noise that didn't start until visiting Midas in Campbell.

Totally beside myself that this is the way you guys do business and although I'm sure most of this will be overlooked, here is the recap

Because of choosing Midas, I have
1. brake noise
2. scratched rim
3. missing lug nut
4. $195 for extra labor due to Midas Campbell's carelessness

CAN YOU PLEASE HELP ME