Overstock.com reviews and complaints 1
View all 160 complaintsOverstock.com - Attempted on-line fraud
On 5/4/10 I ought a polaroid camera from os.com. The sale was confirmed through their chat line person after being, rejected twice and I filed it out twice although I could find nothing wrong with either version. I never received an on-line receipt, just the order # from the chat person which I didn't copy because I expected to find it on the on-line receipt — which never came. The price of the camera surprisingly low, which is why I decided to buy. I don't remember price but it was a steal.
Less than $100 I believe.
The package arrive from their chatsworth (la) facility on 5/6. There was no paperwork in the box, just the camera. Later on 5/6 I got an invoice stating that the sale had not gone through because I hadn't pushed the green confirm button. (I can't imagine how they could send the camera if I hadn't confirmed the sale at the original check-out. Checkout. Surely there is some way for there to be an instant computer intervention, stopping the sale until it was confirmed. Visa must surely have such a component they sent me a new already filled out all I had to do was to click to confirm the sale. But the price on this checkout form had been changed to almost $200. It took a while but I finally realized that they were trying to raise the price after the sale and if I had checked out on that form I would end up paying the higher. Of course I didn't check out on that 2nd form. I removed all their cookies. I am waiting to see what happens next. Today I discovered a reply confirmation of my purchase. The amount stated is the higher one they seem to have created after the fact. Unfortunately I cannot show you confirmation of an order at the lower (original) price, because I never got one. And when they send me a new checkout for under the title "andrew you forgot something" it stretches their credibility as honest merchants to unheard of limits
The complaint has been investigated and resolved to the customer’s satisfaction.
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