ARCO

I go to this arco frequently and have never had an issue. I went tonight to get a coffee and a water bottle. I drink coffee from here very often so I have one of the "buy 5 get one free" coffee stamp cards. I proceeded to put sugar and creamer into my coffee and noticed alfonso standing there watching me the whole time. It was very bizarre and he made me feel uncomfortable as though he was either thinking I was going to steal something or looking at me in a sexual way. It was extremely bizarre. I was in a rush so instead of stand there and put all the creamer in one by one I grabbed about 5 creamers and took them with me. I went up to pay and was still friendly with him then he said "we charge for that" I didnt understand what he was referring to and he told me they charge 10 cents for every creamer. I thought that was absurd so I said no thank you i'll just go and put it in my coffee now rather than pay 10 cents each. As I went back to the coffee area to do this he followed closely behind and started to yell something about "if I throw it away..." I couldn't understand what he said. I told him what are you talking about i'm not throwing anything away i'm putting the creamer in my coffee. He yelled something else at me which I couldn't understand as he stood over me (uncomfortably close) and watched as I put the creamer in like I was some sort of criminal. Keep in mind he is a very large man probably about 6'2 and stocky. I am a 5'6 female so he was towering over me. He is much larger than me and I was starting to feel physically threatened from the way he was standing so close and he clearly was very angry. I finally just put my hand up to say stop because he was yelling incoherently at me at this point. When I went to pay I was still attempting to be polite and said to him you need to work on your customer service skills. He said with an attitude "I do what my boss tells me. I come here to make money not to make friends." I told him I never asked to be your friend, I dont want to be your friend. I again told him he needed to improve his customer service skills because that was part of his job and i'm sure his boss would want that too. He yelled something back but I could barely understand him. He then refused to stamp my coffee card until my card went through and it said approved which it quickly did of course. He then stamped it and literally threw the card in my direction while yelling "bye! Bye! Have a good night! Bye!" in a clearly sarcastic and condescending manner. I was absolutely appalled at this point and was truly feeling threatened since he began throwing things so I just walked out. I think its appalling that he was being so unnecessarily rude from the very beginning and the fact that he kept standing extremely close to me and practically yelling at me in my ear was ridiculous. The last straw was when he literally threw my coffee card at me. Obviously it wasnt going to hurt me but that is such a childish and unprofessional thing to do I cant imagine a business tolerating that sort of behavior towards a customer. The fact that he was literally yelling in my face and threw something at me and was this angry all over the fact that I wanted to take some creamers with me is ridiculous. And I followed his rules and didnt take any creamers with me, I put them in my coffee and he was still so incredibly angry and acting like a child for seemingly no reason. I think he should be reprimanded for this behavior. I am a manager at a retail store and to be a cashier, good customer service is crucial! And you certainly do not ever raise your voice to a customer or throw things at them! If this were my employee, I would terminate them immediately. That behavior is unacceptable especially for someone who has to deal with people all day and is expected to provide a level of good service. I hope that this message gets back to the gm or dm who presides over that store because I honestly felt physically threatened by this very large man who was angrily standing over me and who literally threw something at me. It is clear he should not be working in any job that he has to have contact with people because he cannot control his temper, that much is obvious.