Hydroderm

My elderly father has received 2 shipments of Hydroderm products within the last 2 weeks. He did not order these products and is entangled with a perpetual billing/ship cycle. Hydroderm or aka Body Shape is not registered with the Secretary of State in California or with the Secretary of State in our state, under either name. Which means they are NOT authorized to conduct business in either state. This potentially presents legal problems on a state level for this company, if these are the business names they use. You can request a copy of their current Charter ID# with your local secretary of state. They usually post this information online for all registered/active businesses.

I will not follow the RMA return policy as described on their invoice to return the products, as this would imply that there was an actual order agreement between this company and my father. Anyone who has received these products without requesting them or through identity theft should not recognize their terms and conditions for return, since there is no REAL contract that exists. I will request Hydroderm/Body Shape's UPS account # to return all products COLLECT through their account and expense.

I will also send with my request for their shipping account # a copy to our local District Attorney's office to pursue a criminal investigation. Our state criminal codes 14:68.6 (Unauthorized ordering of goods or services) and 14:73:5 (Computer Fraud) seem to be applicable for this situation. I am not an attorney nor do I have any legal background; however, I have found several very useful criminal code (law) sites on the internet.

It will be up to the DA's office on how to proceed with this matter. If this is a criminal case, it's better to put our tax dollars to work with our local DA's office, than to retain a private attorney. I think the victims have lost enough time, money and worry on this!

This happened to my mother this past year... She thought she was getting a free sample and then her credit card was being charged over 100cdn each month without ever ordering anything. She tried to call the company and cancel a bunch of times... They said they would send her a credit for 4 months and sent her a letter stating they had cancelled her account. Meanwhile they were still stealing from her credit card... She finally had to call the bank and cancel that credit card and receive a new one... They have finally left her alone but she's left with over 1000 dollars worth of product that I'm not even sure works :( whatever you do do not get any free sample because none of it is free and it's a total scam!

Order free sample from Warehouse waiting to be claimed advertised. Paid required $6.67 for shipping and handing. Than on my Master card statement I see that you took a payment of $118.15 on June 6, was this in regard to free sample? Than on June 7 you took $133.07 for what. When the Bank Customer Service support and I called was advised by your Comp# 2008 that was for a second bottle.

When I received the free sample there was nothing in the box to advise any instructions at all. Just the bottle of Hydroderm Original age-defying wrinkle serum. This to me makes no sense as only does not seem like 14 days too me. However she advised that she had cancelled this request as only wanted to try the free sample. She advised that I would receive confirmation of this call. To date have not seen this confirmation. She also advised that the second bottle should be coming via mail shortly this also to date I have not seen. .

As I have not received the said above serum I have nothing to send back to Hydroderm 1 - Serum 2 RMA# [protected]. I would like payment back of the $133.07 that you took. Also why would I be charged an additional $118.15 for an free sample.

I can not believe that the business bureau allows this kind of business to go on and on.

Credit card was charged for product not shipped. Have tried to contact this company by phone, and internet without any success. I have been trying since Oct 10, 2008. When I phone them I am put on hold for 20-30 minutes and then disconnected. When I try to reach them by internet website am given phone number [protected]. The same thing happens with this number also no answer disconnected everytime. I am sending a certified letter to them telling them about this problem and asking for a refund and to cancell this membership. I have notified by credit card and am asking for a new card to avoid future charges. I will also notify the better busnise bureau about this company.

All I'm trying to do is contact the company. The 800 number that is on an old invoice is no good; the number I found online [protected] goes to a residence, and 1411 has no listing.

On September 5, 2008 I order a product for a free trial of Hydroderm original, I pay for shipping & handling they sent it to me, on October 5, they charged on my credit card $90.93, and I never receive product. I call my Bank to stop any more charges.
What I can do about it?
Please help me!

Sincerely,

Emma C. Apolinar

Unable to cancel my membership either by phone or internet.

No customer service rep to speak with, and no login ability to
my account. Shipments continue and can't be stopped.

I have been a member for many years. I have been happy with the service and the product. I received my Sept. shipment[none in October] None in November. My credit card was charged November 5th. Still no shipment. I have called several times to be put on hold for 30 minutes. I asked to speak to a supervisor and was cut off x 3, and get no results. If they are going broke, let us know and quit playing games, and quit charging. Where are the consumers rights in this area. Just tell the truth.

I have attempted twice to cancel this order and they have continued to ship and automatically charge my credit card. I have tried both by phone and internet to contact them to no avail. This company is a rip off. The product is bogus. They need to be investigated and stopped. The billing comes through support@eletra ashpayments.com. You cannot access this e address. I am at a loss as to what to do.

Not only was there absolutely no visible improvement regarding wrinkles, but I ended up with two subcutaneous cysts (YIKES!) on my face! One was near my nose and started swelling up the area under my eye. Both were so full of puss that the cortisone injections my doctor tried to give me could not even be effectively administered in one office visit. I have never had anything that bad on my skin before even though I used to have bad acne many years ago as a teenager. (My skin looks really good now.)

I reported this somewhere on line a year or so ago and cannot believe that this company is still in business and has an ad running on my home page on MSN. These people should be stopped! This stuff is dangerous!

I have had auto ship from hydroderm for quite some time...i decided to cancel my membership but a few months ago they told me their computers were down..but they assured me they would cancel membership...

well, yesterday i received an invoice and 1 bottle of hydroderm...when i've tried to call them on 3 different occasions, i am on hold for 30 minutes each time and then noone comes on as the recording promises

there is no way to contact hydroderm via email...so now i have to dispute the charge on my credit card everytime the charge appears month to month...how said - what the heck is going on?

how frustrating and how rotten of hydroderm - they need to make good on this

I looked today and the Better Business Bureau has them back on their list. They still have an "F".

Looks like the Better Business Bureau took this company off their list. It was on there before and had a rating of F. I'm not sure you can complain to them if the company is not on their list. I complained and it didn't help me anyway. I filed a complaint with the FTC and I'm thinking about filing one with the Internet Crimes Complaint Center
http://www.ic3.gov/default.aspx

I FINALLY got through to get an RMA number and was told to use my order number and put it on the outside of the box and return to 8500 Higuere Street, Culver City, CA 90232 using a method of delivery that could be tracked. The CSR had to put me on hold twice to get those answers. Good luck - I am sending my trial back UPS no signature required.

They charged my account even though I sent the product back. Next move attorney general?

I called the no. given by Hydroderm to cancel my subscription so I would not be charged for further shipments.I was told that they couldn't do anything until today, Thurs. Oct. 2nd. I was told they would confirm this by E-Mail to me. I have not received a confirmation.