ARCO

Wednesday night May 18th around 11:20, I stoped by arco at Pump # 2 to fill my tank with $10 worth of unleaded plus gas. I approached quick pay station # 1, which was directly behind pump # 2 and I was prompted by the quick pay station to enter my pump #, to which I entered # 2 the Station then prompted me to insert $10 into the slot which I did, the Station then gave me my $10 bill back due to the reason that it wasn't reading the bill. I figured it was folded so I tried to flatten the $10 bill as much as I could, then I inserted the bill back into the quick pay station. then I inserted the $10 bill once again, this time it took my $10 bill and it didn't regester the money to the pump as it was suppose to, I then went to my gas pump to double check my pump but there was no gas pumping, I went insode the main gas station to inform the clerk about the situation, he and his co worker barely spoke any english as I explained to them what had just happened, they even prompted me to speak spanish to them which I responded I only speak english, they had me fill out a complaint form and told me the manager would open the machine and find the 10$bill, then call me tomorrow. I had then purchased $10 worth of gas from my debit card on pump #2 and filled my car with unleaded plus gas into my car. So the next day around 3:00 the manager called me and asked me about the situation then I told him what had happened, He started to argue with me and tell me that he cannot access the pump as what the two barely english speaking clerks said was wrong, this upset me and I told him I work hard for that money and it's bad enough the oil companies rip us off with gas, I want that $10 back, He tells me he will have the machine opened by next tuesday and he will call me with the $10 bill ready. He did not call me until Wednesday may 25 around 7:06 pm. he told me the 10 dollar bill was accepted into the machine and I had sent the money to pump #07 but I had told him he was wrong, I remember specifically informing him that I had entered it into pump # 2 I remember even double checking the pump, I also remember seeing a small part of that $10 bill stuck in the machine, So I knew he was wrong. I told him, once again, this is my hard earned money and the least he could do was reimburse me with a $10 gift card and I could settle for that but the manager insisted that I was wrong and I sent the money to the wrong machine. I responded telling him once again no I did not, I'm positive I didn't, I even saw part of the $10 stuck in the slot that accepts bills, then I responded and said, you mean to tell me that you called to tell me I had been ripped off by your machine, the manager responded, "yes." by this point I was infuriated by his reaction and I told him that he was a useless manager that he ripped me off, the manager tried to argue with me, to which I responded Don't call this number again and I and going to file a lawsuit, I do admit to calling him an obscene term at this point due to my anger towards his argument towards me and his incompetence as a responsible manager. and I also responded to him once I get this lawsuit going watch your back. the only proof I have of this incident is his phone record and a recipt for the debit purchace I made for gas pump #2 the night of the incident when I couldn't get my $10 bill back. i really hope there is something I can do about this because I don't want any other driver on the road going through what I went through with this Arco location. thank you for taking the time to read this.