Boost Mobile / Boost Worldwide

My husband's been with BoostMobile for 5 years and I have been with them for 2. We were very happy with Boost. We always bought our new phones on Boostmobile.com and never really had a problem.

I had my account auto-drafted out on the 3rd of each month and his on the 9th. On 9/3/2020, we decided to add a friend and we went in on a Family Plan. I told the agent, who BTW didn't seem to have it all together, since I was beginning a Family Plan on the 3rd of the month to make sure my husband's account was not charged $35 on the 9th. She's like, "Yeah, ok, no problem" (heavy accent.) On 9/8, I get a text message from my bank that $35 was taken out by Boost. I immediately call Boost Customer Service, explain what happened (mistakes happen) and they assured me my bank would be refunded the money in 7-10 days.

By 9/18, still no refund. I call Boost, the agent apologizes, promises me money will be in my bank account by Monday, 9/21. You guessed it, nope, still nothing. I'm getting a little irritated but I'm still a fan of Boost. My father-in-Law is looking for a new provider and I suggested for him to come on board with Boost. On 9/25, I call Boost, add him, ask about the refund, told it is processing. I'm not going to go into what was said. I was polite but firm. They asked me to give it 7-10 more days. What am I to do? I'm determined now.

Meanwhile, the friend who is on my plan with me breaks her phone. By 10/4, I still have no refund, I call Boost and with my recommendation, we order a new phone for her, I ask about the refund, the agent is very rude, she can't find the complaint, transfers me to a recording who asks for my Visa card number. I hang up and call right back, fuming, I get the nicest and personable agent on earth. She is totally on point, gets to the bottom of everything. I find out my refund complaint had been canceled since 9/12, supposedly due to my husband using his cell for 15 minutes over his limit (which is totally untrue because we canceled his phone 6 days early so there would be no way he could have been over) she apologetically suggested I contact my bank and put a dispute in on the charge.

I find this totally unfair that the bank has to deal with this. It is not the bank's fault. I did as she said and my bank was upset, to say the least. They will do this, but they will have to cancel the credit card on file at Boost, reissue me a new debit/credit card, and I will have to wait the customary 5-7 days to receive it. Furthermore, if I want to have auto-pay again, I have to call Boost back and put my card on file with them again, that is if I want to even stay. I can't understand how they can treat their customers this way. I told my bank to hold off until I talk to a supervisor.

On 9/12, I talked to a Supervisor and what an [censored] he was. Totally unprofessional. Kept stating the customary company line, "I'm sorry, you have a valid point but be there as it may be there is nothing I can do, yada, yada, yada, etc..." I would raise another point, and he would just keep repeating that same line in the same bored tone. Juan was his name. Wouldn't even give me the courtesy of the beginning initial of his last name. Coward! I just lost it and said cancel my service now! My husband starts yelling in the background, "No, we have others depending on us." (My friend has Stage IV oral cancer and needs her phone for doctors.) I'm sure ole Juan got a kick out of that. So, anywho, that's my story. I bring two people into the Boost Family and recommended a phone from their website. I will always go to the local store in the future if we stay with Boost. I called them, and they were horrified how I was treated and even tried to help me by calling Customer Support to no avail. They advised me to never keep my credit card on file with Boost because things like this can happen so easily.

The original agent is at fault here but Boost could easily have worked with me. I'm not unreasonable. Where is Customer Loyalty!

I just recently purchased the boost phone (i 856) because it looked like a cool phone and boost mobile sounded like they had a reasonable deal to give to the public - unlimited talk, text, unlimited local and long distance calls and unlimited internet access for one flat rate of 50 dollars a month. Now remember I paid $170.00 for the boost (i 856) brand new out the door but it wasent until I had my phone activated that I found out that boost has a lock on every boost mobile phone reguardless of the model and I could not download any free ringtones boost blocks all their phones from downloading any free ringtones once you buy a boost mobile phone the only way for you to get ringtones is you are required to buy them from boost also if you want to download one of your own mp3 to make into a ringtone they have a block on that also - all ringtones must be purchased through boost mobile no exceptions price ranges from $1.99 to $ 3.00 and boost locks your phone to make sure you have to buy all ringtones this also applies to background wallpapers for your phone same thing I called boost and told them that the only reason I went with boost was I thought the I 856 was a cool phone but if I knew they put a lock on there phones I would not have bought from boost I told them I wanted a refund and I was told no. I am through with boost mobile they are a rip off, I live in cleveland, ohio so I am going with revol wireless they are $5.00 a month less than boost for the same deal and they have no restrictions on their phones let me encourage you if you want to buy a locked phone then buy any of boosts phones they are all locked but if not then you better stay away from boost mobile and look for another deal

Bought boost phone for my daughter on dec 22, 2007 as christmas gift. First month is free. When free month was over I took phone from my daughter for disciplinary reasons. Around feb 13th or 14th I called to reactivate and was told that I should wait until due date of feb 22nd because if I paid at that time I would be charged $55 and then have to pay $55 again on feb 22nd. I did as I was told and made 2 payments on that date which would have covered through april 22nd. On march 23rd or so, phone went dead. I called customer service to find out why and apparently they credited 1st payment to january, which was free...

I threatened to go to cricket if the situation wasn't taken care of. Only response I got from the csr was there's nothing I can do. She acted like she was in a hurry to get me off the phone, not solve the issue. They are losing a customer over $55 not to mention the bad publicity they are getting.

I then emailed their customer service. The response I got was they were sorry for my issues but that they needed more info and I need to call customer service again. Why would I wait on the phone for so long to get the same crappy customer service. I responded I had already did that and that got me no where. Never rcvd another response from them.

I would advise anyone against boost. Should have known better since they are part of sprint.