Irvine Company

My name is robin and I am currently a resident at avella apartments. I normally never complain, but the lack of compassion, caring and good customer service does not exist with sandra that works there. Earlier this year I had to leave my apartment for two weeks so they can replace the air conditioner which was leaking into the garage below me. It was an in-convenience for me to be out of my own (apartment-which is my home) and they didn't seem to care. When I returned, there was dust, a broken vase, my clothes rack was thrown into the bathroom and instead of replacing the whole carpet in the bedroom, they put a big piece of carpet which did not exactly match and you could see the carpet split to the other carpet. I told sandra about it and I think the other lady's name was ashley that I had spoken with. Ashley said they would replace the vase, just bring in the receipt. I never did (was not that important). However, I did want them to look at the carpet, and no one ever came or followed up with me like they said. So months later I get my lease renewal which is going up by almost $200.00. So I ask sandra if there is anything they can do to lower the rate since the increase is a significant one. She stated no, there is nothing we can do. We base on the current market. So of course I talk to my neighbor who lives at avella and she said she was able to speak with the manager and she got her rent lowered. Again, sandra is not willing to help with anything and is very rude in the way she comes across. I had told her nobody ever came to look at my carpet so I she said they would come by today 6/4/2019 between 9-9:30 to look at it. Again nobody showed up and I have still yet to receive a call back from her. Very disappointed with the service sandra provides at avella. From what I hear from other neighbors there has been complaints that she is rude also. Sad I have to write a complaint because nobody will listen.