Ralphs Grocery reviews and complaints 1
View all 138 complaintsRalphs Grocery - I am complaining about an employee who accused me of stealing food
I have been a loyal customer of Ralph*s in Pacific Beach for 18 years. As of January 2019 I started shopping at the La Jolla Village Ralphs. I am 55 years old with Multiple Sclerosis and am in a Wheelchair. My son who is also my caregiver brings me shopping. My wheelchair and the bus straps on it have bar codes on it and every time I enter or exit your store the alarm goes off. On Monday March 15.2019 at 7:00pm a male employee who had been following us all over the store cornered my son and I in front the Deli Counter and accused us of stealing sandwiches, I told him we do not steal and that I have an ebt card to pay for my groceries. He asked me where I put the sandwiches that I was planning to buy and I told I left them in the refrigerated lunch meat aisle because after being followed throughout the whole store I chose not to purchase them, he then told us we were not welcome in the store and threatened to call the San Diego Police Department we said go ahead and if you are lucky my son*s police woman girlfriend will come. I offered to let him do a strip search of me as he motioned us to the exit. When we turned around he was following through the parking lot towards the bus stop where he turned and went back to the store but he had already sent another male employee to follow us to the bus stop. He got on the bus and followed us to the Hospital Emergency room where we checked ourselves in for stroke like symptons due to harassment. It does not stop there. On Tuesday morning the same employee followed us to the Library in Encinitas, Ca where he followed us all around the library, That same evening the first employee was on our bus and followed to the Vons in La Jolla where he watched us buy a box of oatmeal cookies and two French rolls. He sent two more employees, one yesterday and one today to follow us at the library. This is clearly harassment of handicapped people. I am very ashamed of Ralph*s that they would allow their employees to treat handicapped customers this way. I am ashamed of the way I have been treated and will never step foot in a Ralph*s again.
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I don't think all the store employees are following you everywhere you go. You sound paranoid to me.