Cedars-Sinai Medical Center

I went to the Cedars-Sinai Urgent Care in Playa Vista approximately two months ago due to a very painful urinary tract infection. When I walked up to the desk, I was asked (with other patients standing in close proximity) what brought me into urgent care. There was also a security guard sitting next to the person behind the desk asking me the question. I have the right to privacy and your staff asking me about my health within earshot of other patients and a security guard looking directly at me, is unacceptable. You very easily could ask us to fill out a card and hand it back to the intake clerk with our reason for coming in but to expect someone to share their confidential information within earshot of five or six people is dead wrong. After seeing a physician's assistant, I discussed my unhappiness with him and asked if the manager of the Urgent Care clinic would call me back to discuss my issue with him. Of course, he never bothered to call me and I'm not sure if he was ever given the message. I would like you to take seriously your responsibility to protect our rights to keep our health-related problems to ourselves and not be forced to share it with people who have no business knowing why I am at Urgent Care.