Nissan

I bought this '04 Nissan Armada from this dealership in Van NUys and owned it still up to now. I only put under 32k miles on it and babied this truck eversince i got it. It is totally clean undercarrieage, engine bay, outside and interior. It's a seven years old truck and is always kept in a garage under a roof. You could see how glossy and nice the paint is since I got it . I AM SO UPSET and SO DISSAPPOINTED with this Dealership when I got a call from my service consultant. I took my truck to said dealership to have all four tires change on April 26, 2011 7:16AM. My service consultant was Christina Comingore.
I've ask her if I could get it back by lunch time or past that. She told me she would find out first if tires are in stock and would let me know. I took dealership shuttle to work .7:29 AM Cristina called me to inform me that said tires are in stock and might get my vehicle for said time. 11:57AM Cristina called me to tell me tires are being installed and will called me as soon as it is done . I inform her that instant that i would need a shuttle ride back to the dealership when it is done. She verify my location exactly for pick up then we hang up. 12:29PM I tried to phone her but no pick up so i hang up the call. 1:32PM phone her again still no pick up. 1:44PM called her back again for third time, ALAS got picked up, asked her about update on the vehicle and told me that it is being aligned and will give me a call as soon as it is done.2:42PM Cristina CALLED ME this time to let me know tires are done but unfortunately break me the bad news. An accident happen with the vehicle when the technician was backing out and hit a service wall making a huge damage on the rear driver side quarter panel and bumper. Mind you vehicle is also equipped with a back up warning buzzer so how in the world a technician with experience could not take extra caution and how fast was he backing up? She advise me that Nissan Miller will take care of the damage and will talk with a service manager as soon as i get there. 3:00 PM shuttle service driver called and arrive. I got to the dealership saw my truck and the damage . Wait for a few minutes for Cristina was on the phone. Then attended to me and apologizes . After a few moment talks i ask for her Service Manager . Had to wait a while also because he too was also on the phone. Finally got a moment, he got out of his office. Cristina introduced to me STEVE JOHNSON . Shook hand with the guy and ask me "HOW AM I ? " It seem an odd question to ask when i felt so upset with my truck. From then on i felt unpleasant with the guy and think HOW WOULD YOU MAKE ME FEEL BETTER ?, after my truck got wreck . So I Ask him whats gonna happen now? And just like that, explained Nissan Miller will have it repaired, will provide me a service vehicle for the time being by a rental thru Enterprise at Nissan Miller expense until they finish with the repair till Friday, April 29, 2011. I tried explaning to Him that a MINT condition vehicle would be very different from a repaired from damage one. In terms of value from an excellent to good condition to fair. Even how good the repair cosmetically, it wont be the same as it came out from factory. I DONT LIKE MY TRUCK ANYMORE ! No matter how good it will come out because eventually it will show . Just by the paint alone wont come all the same . I never felt sympathy from the guy and just treated as another insurance claim and PROBLEM SOLVE! I took care of my vehicle because it cost me much and i have driven and owned it for SEVEN YEARS without any bad occurence . A Caution To Any Nissan Vehicle Owners out there to be on your guard when taking your vehicle to a delearship and and watch out how you get treated! Iwould still try to seek any legal channel about this situation because i just fell so TERRIBLE about my truck i took care of so meticulously well .