Telebrands reviews and complaints 2
View all 124 complaintsTelebrands - Silver bullet expanding hose
I purchased a 75 foot expanding hose last fall, stored it in the garage in its original packaging and when I went to use it this weekend, it leaked in the middle of the hose. So being that I had the original packaging I called for warranty replacement and was told if I do not have the receipt (who keeps a hose receipt?) I had to at my cost send the hose back to them with 8 dollars to get the hose replaced, the hose only cost 39 dollars, by the time I packed it up and sent it back with the 8 dollar check I could have bought a new one. This is terrible customer service as I only used the hose a few times and it had issues, DO NOT BUY FROM THEM as their customer service sucks and only benefits them... Oh I found the receipt and they still wanted $8 for shipping and handling to replace their defective item. Why not just give me a coupon and I could go back to Home Depot where I bought it and get another one. Why make me pay for shipping when a coupon would work just as well.
Telebrands - Over charge
On April 26 2011 I called Aluma Wallet to place an order of 6 wallets. Instead they sent me 16 wallets and charged me $207.68. Breakdown $167.76 for the wallets + $39.92 for Shipping. Their website says each wallet is $10.99 + $6.99 for shipping. Get a second bonus and just add $4.99. The invoice shows cost for each of the first wallet to be $15.98 not $10.99. Strangely enough, during the call constantly there was interference for other promotional offer products. Expectation is at the end of the call total amount due to be mentioned. Nothing of that sort happened. A confirmation summary was needed to be sent. I gave my name and address, when the delivery arrived it had my son's name but the address was correct. BUYERS BE AWARE! ALUMA WALLET ORDERING PROCESS IS A RIP OFF. THE PRODUCT IS NOT ALSO OF A SUPERIOR QUALITY. I called the customer service number and mentioned that I will keep the number of wallets that was ordered by me and return the rest. The represent by the name of Christine stated that I will need to pay postage for the return items. This absolutely bizarre.
The complaint has been investigated and resolved to the customer’s satisfaction.
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