Metro by T-Mobile reviews and complaints 1
View all 821 complaintsMetro by T-Mobile - 4g phone sales no coverage
I am seriously disgusted with the service I was provided at the metro store in oxnard. They pushed a $350+ samsumg phone with 4g capabilities on me.. I bought this phone soley under the impression I would have full 4g coverage! After many failed attemps to access the 4g features I went back to store for assistance at which time I was told I needed a wi-fi connection... Again they neglected to inform me nor even mention there was absolutely no... I repeat.. No no.. No.. No... No.. No.. No 4g coverage in ventura county. Due to there lack of honesty and failure to disclose the utmost important information... Which is, metro does not provide 4g coverage in the entire county of ventura! Therefore, they should not be authorized for the sale of any 4g phone to people who reside in ventura county. Especially without informing them they need to go to burbank in order to access 4g features!~ wtf
Then to add insult to injury the phone took a # within 30 days and metro oxnard said they would replace it within 3-4 days with a $10 fee... The nerve... And i'm still waiting 3 weeks later... Wtf.
Needless to say but I am anyways... They suck and I hate them!
Now I have no phone... No coverage, 4g or any other "g" at all!... And their resolution to this all is... Oh "i'll give a car charger or a phone skin"... For a phone I don't have... And if I did... It wouldn't work anyways!
Very unprofessional and sandalous!
The complaint has been investigated and resolved to the customer’s satisfaction.
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