24 Hour Fitness USA reviews and complaints 1
View all complaints24 Hour Fitness - Harassment against and underage child
I want to report harassment by several staff members at this club. On July 31 between the hours of 11:00 a.m. to 2:00 pm. Me and my two son's, age 15, and 16 we're at this club yesterday and my 16 year old was harassed repeatedly by several staff members over him not buttoning up his shirt. It first started out because he did not have a shirt on, but he put it on when the first staff member asked him to, but he didn't button it up. The staff member told him to button up his shirt and started raising his voice at him. I saw what was going on from the elliptical machine I was on and went up to the staff member and told him a few choice words. I thought it would be the end of it. But then about 30 minutes later two more staff members approached my son while he was on the tricep machine. They started telling him over and over and trying to bully him into buttoning up his shirt. I saw this from the treadmill I was on and approached them. When I first walked up, the 2 boy staff member's didn't even look at me when I was trying to talk to them. So to get them to acknowledge me, I put my hand up in front of his face to get his attention. The one I did it towards said "do not touch me" even though I didn't lay a finger on him. He kept talking over me, and wouldn't let me speak. I had to yell at these young disrespectful staffer boy's to get their attention. And that same day there were many people in the club that didn't have shirts on especially in the basketball court. Which per your rules everyone in the club is supposed to have a shirt on excluding the pool area. The problem is he had his shirt on it just wasn't buttoned up and they continuously kept messing with him, but no one else in the club. Finally I had spoken with the manager who made sure that my son wouldn't be harassed for the rest of our club visit. But why is your staff only harassing a young blonde white boy? And I mentioned it to the manager because all of the other people with no shirts on were not white. It seems they were trying to escalate thing's to start a fight. Probably because he looks much older than his age. But he is only 16. This is the first time this has happened in any club that we've been in. When is it within their jurisdiction to harass Club members?
Desired outcome: These staffers are fired, and new educated staff are hired. One's that won't harrass children.
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