Zenni Optical reviews and complaints 4
View all 54 complaintsZenni Optical - scam
I ordered 3 frames (only) from Zenni - #605225, #430023 & #453415.
Two pairs were delivered to my address in Australia within a week however they did not look anything like any of the pairs I ordered.
I rang the customer service line who asked me to email a photograph of the glasses delivered.
I duly sent the email with the photo.
In an email the next day Zenni asked me to return the glasses and they woul dprovide me with the correct frames.
I replied that I would not be wasting more time or money dealing with such a company and would try to arrange a refund of the payment with Visa.
I believe the company is nothing more than a scam.
The complaint has been investigated and resolved to the customer’s satisfaction.
Zenni Optical - bad service/poor quality product
I ordered a pair of glasses which took almost three weeks to receive. I paid for the high index lenses (the thinnest as I have a moderate prescription). The frames are nearly the same size as my current frames. However, the lenses are almost 1/4 inch thick on the edges. They not only took my money, they gave me the cheap & thick lenses. Then, after contacting them they informed me:
"We would like to tell you that all of our lenses are polished and beveled. Concerning your case, you are authorized to return the glasses for inspection by Zenni Optical. The return address is: Zenni Optical, 27 Sunny Oaks Drive, San Rafael, California 94903.
Please return the glasses (the complete frame and lens) in their case, along with a copy of the original prescription as well as the PD (pupillary distance). It would be helpful if you would also include a note as to the nature of the difficulty you're experiencing with them. When we have received the glasses, we will evaluate and inform you the findings by email."
So, they in effect told me I not only have to PAY to ship them back, that I am only worth an "inspection" to see if I deserve what I paid almost $110 for. Then, to finish they will EMAIL me their "findings". I am left wondering if they would actually charge me for return shipping to get my glasses back. I won't wear them. The unfinished edges allow a magnifying glass effect and catches the light/sun.
As for my other glasses, I bought them at another online retailer and they are same size and the glass edge is PAPER THIN. The wall street journal review was right. Go search elsewhere, they are a scam.
The complaint has been investigated and resolved to the customer’s satisfaction.
Looks like this customer didn't give them opportunity to correct the problem. I got a rimless frame from Zenni that fell apart immediately. It seems one of the screws was not holding. I contacted them and they immediately sent me replacement screws and a small tool for repair.
This did not solve the problem, I informed them, and they sent me a complete new frame, from which I was able to replace the faulty components.
Certainly there was some inconvenience, but things don't always go perfectly, and Zenni did make things right. They can only do so, if given the opportunity, however.
Mike, Los Angeles
I just bought prescription glasses with a titanium frame from Zenni Optical for 24.00 plus 5.00 for shipping, thats a whole lot better than the 300-400 that Lens Crafters wants. I am really happy with the quality of the glasses and I will be using the money I saved to help pay for my son's daycare. If you have a whole lot of money to spend then go ahead and throw it away at Lens Crafters but if your on a budget like me then make a wise choice. I have a -2.00 prescription and the glasses I received we great, I am not sure if the higher prescriptions have any problems. I hope this helps anyone trying to find decent glasses on a budget.
Jeff Burbank, CA
If you have any issues submit a complaint on (https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en#last).
The more complaints submitted, the better for everyone. The bureau will be able to do more if more people submit complaints.
Don't let dishonest business continue in the U.S., they should be corrected or otherwise don't deserve a place here.
Same case here, I ordered 1.72 index and ended up getting lenses that are the same size and thickness as my current glasses (which are definitely not 1.72 index). They do scam, and unfortunately, though there glasses are shipped from California, they are made in China. Beware of business doing from businesses in China; I have family from there, they'd know.
-Best of luck
Yes, I purchased a pair of frames from Zenni too, and they fell apart in a few months. They also caused my lenses to crack. Fortunately the lens manufacturer replaced the lenses under warranty, even though it was the frames that caused them to crack. Unfortunately, you can't scrimp on frames, is the lesson I learned.
Zenni Optical - scam took money no product!
Zenni optical is a scam!!! We ordered and paid for 2 sets of prescription glasses on january 6th. We were told it would take 2 weeks for the glasses to arrive. Heard about zenni optical from a friend of ours. The day he told me about the site, I read about it in woman's world magazine. My sister in law age 55, had just lost her glasses. So we went on the...
Read full review of Zenni Optical and 28 commentsZenni Optical - bad service
I purchased two pair of glasses from Zenni Optical (zennioptical.com). When I recieved them I found that one pair was good while the other pair was distorted in the right lens. I immediately called the Zenni Optical (zennioptical.com) customer service and was informed that I needed to return the defective pair for inspection. I promptly returned Zenni Optical (zennioptical.com) as instructed. After not receiving a response for approximately three weeks and not receiving any answers from phonecalls to Zenni Optical (zennioptical.com)customer service, I received and email stating that the glasses were not defective and I would need to pay $4.95 to have them shipped back to me or be refunded only 50% of the purchase price. I immediately Zenni Optical (zennioptical.com) called customer service inquiring about the email and they said the same thing. Once I mentioned that the other pair I received was fine, Zenni Optical (zennioptical.com) seemed confused and requested that I respond to the email. After responding with this information, Zenni Optical (zennioptical.com)requested that I send back my GOOD pair so that they could compare. When I asked for another alternative due to the fact that I am wearing the other pair and need them to see, Zenni Optical (zennioptical.com) would not do anything and again said that I could pay $4.95 to have them shipped back to me (as is) or I could be refunded 50% of the purchase price. Needless to say, after being both patient and cordial and dealing with this situation for over a month, I informed Zenni Optical (zennioptical.com) that I would be complaining about their business and would not be a customer in the future. I hope to receive my 50% refund, but I have my doubts. Basically, Zenni Optical (zennioptical.com) took approximately $25 and I received nothing in return. DON'T BUY FROM ZENNI OPTICAL! YOU DO SO AT YOUR OWN RISK!
The complaint has been investigated and resolved to the customer’s satisfaction.
Been trying to complete an qrder in my shopping carte for 2 weeks. when I check out of my carte I get a screen to complete my order. nothing happens when I click"complete my order"
Have spoken to 2 of your operators but neither one is able to help. Very fustrated because I need these glasses.
After i ordered a pair of glasses, they sent me the wrong prescription and refused to refund me for it. They were as well disgusting about it.
I have ordered from Zenni for about 6 years. I've even referred many people to Zenni. Recently, I placed an order which was not correct. I then tried to work with them closely to fix it. It was still wrong and they seemed to have little interest if it was even right or not. There are now many, many other companies to work with. I NO LONGER RECOMMEND ANYONE ORDER THRU ZENNI OPTICAL. If this is the was they treat loyal customers, just thing how bad they will treat you!
They sent the wrong prescription and charged me for returning them. They charged an extra $10 for a different pair despite their mistake and they will take at leas two weeks to replace them. This is not the "service" I expect and I shall not be doing business with them again. I would encourage you to go to a store and save the hassle of dealing with them.
Please beware, Zenni does not customize the segmental height of your progressive eye glasses. I have just been told this. This Seg. Ht. is an important measurement for progressive lenses. In my case the Seg. Ht of the glasses I received is too high so in order to see relatively well at long distances I have to maintain my head at an awkward tilted position resulting in neck pain.
Same complaints as everyone else. rx doesn't match what was entered on line . They refund 50 percent. (maybe) Don't wasted your time and money.
BEWARE OF THE RETURN POLICY...IF THERE IS A PROBLEM THEY TAKE 50%..I will never shop with them again...Plus, you have to pay return shipping...WHAT A JOKE !
The lenses on the glasses are all wrong. I am unable to use them. Ordered glasses from Zenni and I am still wearing them. This time, the glasses are unusable. Contacting Zenni is impossible. The phone number they provide is automated and you can only leave message, which they do not respond too.
I ordered glasses 15 day ago and I have recieved no communication from the company. The 800 number say that no one is available to talk to me. The chat line says it is offline, leave a message. What do I do next?
i ordered glasses from these guys on april 4. they said they would be here in 2 weeks. still no glasses. i called customer service and they said they got held up at customs, and since it has taken so long, the lab is remaking them, now they said it could be another 2 weeks before i get them.
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I have an extremely strong prescription in my left lens and Zenni was able to make glasses that I can wear for about $50/pair. In a brick and mortar shop I would have paid $400-$600 per pair for this quality. I'm so glad I didn't let the optometrist scare me off from ordering online. Zenni's shipping was quick (within a week, including a holiday weekend), I got exactly what I ordered, and before they sent the order they even e-mailed me to confirm the prescription was entered correctly because it was an unusual lens. I was very anxious about ordering online with Zenni but now I'm very glad I did. Without Zenni I would not have been able to afford the glasses I needed to see clearly while driving. I was even able to get sunglasses for the first time in my entire life.
My family members and I have made four separate orders for three different prescriptions all of which arrived ahead of time and in perfect condition as ordered. We could not be more pleased with their excellent products and propmt service. We will order from Zenni Optical again and have recommended them many times.