Jack In The Box reviews and complaints 1
View all 896 complaintsJack In The Box - Drive through/inside customer service
I visited Jack in the Box in Santa Clarita, located at 26547 Bouquet Canyon Road, to place my order. As a Jewish person, I do not consume any pork products. I ordered only hash browns and an eggs platter, customized to my preferences.
The server named Diana insisted that I personally give her my PIN number for my debit card. I adamantly refused to provide her with my personal banking information.
Diana became extremely angry and started yelling at me. She said that if I wasn't going to give her my PIN number, she wouldn't give me my food or make the order without including sausage and bacon.
I explained to her that it wasn't the correct order, but she didn't care. She threatened that if I wanted my food cooked correctly, I would have to give her my PIN number "or else...!"
I felt threatened, traumatized, and scared for my life.
Diana started flashing gang signs to the other Mexican people who were surrounding her, including a heavy-set male worker who seemed like he had been in prison.
I asked for the manager, but Diana claimed to be the manager herself. She said there was nothing I could do about it and that her word was final.
The anti-Semitism and Mexican hatred towards Jews is atrocious. Requesting PIN numbers from customers' debit cards is completely out of control.
Diana refused to give me back my debit card, and I was in fear for my life, not knowing if I would live or die.
Something needs to be done about hiring employees with gang affiliations, engaging in this type of rhetoric and behavior.
This isn't the only Jack in the Box where servers request customers to provide their PIN numbers. This practice is out of control, and swift action must be taken to address this issue.
Desired outcome: I Am Requesting An Immediate Callback From The Corporate Office, & District Manager Regarding This Matter, & Other Complaint Submitted Regarding Another Jack In The Box Serving Me “Pork” Before I Began Legal Action.
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