Armstrong Steel reviews and complaints 2
View all 17 complaintsArmstrong Steel - Purchase agreement and failure to deliver
September 2021 a purchase agreement was signed, deposit sent 13,000 discovered they neglected to add seals etc. so an additional fee was updated, money sent. Poor communication on where my building was in process, spoke with customer service, concern that they have over sold and failed to provide building... Now Merry Christmas got a call stating due to material costs an additional 22,867 is owed upon delivery. 43% increase... I have requested pricing from 2021 to current to understand why the upcharge as prices have returned to "pre covid" rates. The Director of Client Services called and they will reduce the additional cost to 15,231. My concern is this a scam, they pushed to get the contract signed, referred to "terms and condition" to discover #9 allows them to change the price owed. so this Purchase order is just an exercise holds not credibility in their eyes. Submitting a FIOA Michigan law section 15.231-234 to learn cost of materials from time of order place to current. There is a class action case 1:22 cv--01118-wjm currently in Colorado with many others experiencing the same "deceptive sales and advertisement tactics", bait and switch
Desired outcome: To get my deposit back, for this company to be removed from BBB rating they do not deserve to be in business.
This complaint has been resolved automatically due to user's inactivity.
Armstrong Steel - Building with not be delivered without a ransom that was not agreed to in my contract
On 1/8/21 I signed into a contract with Armstrong steel and paid a deposit of $5, 968.00. On 1/20/21 I signed final design paper work with a building total cost with shipping agreement of $35, 000.00.3/18/21 I signed a shipping agreement form not knowing this was to put the building into manufacturing Q, my contract gave me until 7/08/21 to take delivery. On 3/29/21 I received a delivery document to sign and immediately contacted sue to ask what it was all about explaining I would not be ready for the building at the chosen delivery date I believe it was 4/20/21. Kade responded on 3/30/21 that that would not be possible and I would be charged a fee, I replied trying to explain the situation and that I misunderstood Lorelle's direction when filling out the form (however I never put a delivery date on this form) assuming I would let them know when I was ready to schedule my delivery. Kade and I went back and forth a few times and eventually came to an agreement or so I thought, he agreed to see about setting my building aside and not charging me any fees since my contract allowed, no mention of a breach of contract in the final agreement on 3/30/21. 4/07/21 I contacted Sue Witkowski to schedule for my building delivery window (well within my contract time frame). 5/18/21 I received a shipping notice sign and return same day for a delivery window of 7/13/21-7/27/21 dates were chosen by Armstrong steel not myself. On 7/06/21 I received a phone call from Kade Koenig at 1:26pm saying I had a delivery scheduled for 7/20/21 however he could not deliver my building unless I paid an additional ransom of $8, 700.00 on top of the agreed contract of $35, 000.00, he claimed it was a act of god clause written in there terms and conditions. I immediately became suspicious and said I can't do that. After looking at there terms and conditions I signed my contract under I found there was no act of god clause or anything of the sort, so I went to there web sight and low and behold this act of god clause was added to a revised 2/26/21 terms and conditions section 9. I brought the fact that my contract was signed on 1/08/21 to Kade Koenig attention and that the knew terms and conditions would not apply to me via email and his reply was well you broke your contract on 3/30/21 when you refused to sign delivery. I have every email and I in no way refused to sign that form with the exception of my initial questioning of it, in fact I told Kade Koenig multiple times if I was going to be charged I would have no choice but to take delivery and would sign the delivery form, but they had removed the e-sign link immediately when I questioned what was going on and made it impossible for me to sign it. This does not matter as Kade Koenig agreed to hold off with no fees and they were not mentioned in the shipping form I signed on 5/18/21 at all, the agreed due amount on delivery matched exactly to my contract. I have brought all this to Kade Koenig's attention and he basically said none of this matters and you will not receive your building without paying the ransom, and you will not receive a refund of any money. I believe that Armstrong steel is just out to take peoples hard earned money they are misleading, rude and extremely hard to work with, I in no way shape or form intended or wanted to break contract and made that vary apparent in my emails between Kade Koenig, Lorelle Porter and Sue Witkowski.
Desired outcome: Refund of my money and release from the contract they have broken
This problem was resolved.
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