Massage Envy reviews and complaints 1
View all 557 complaintsMassage Envy - 60 min massage
My daughter was visiting me in Colorado Springs, CO on 5/17/23. She had just finished moving and wanted a massage. Because Massage Envy's website stated a 60 min massage was $85, and the Rockrimmon location was the only place we could find with availability, she booked an appointment. When she booked the appointment, she asked them to verify the cost - which they stated would be $85 - as indicated on the website. When she checked out to pay, they charged her $145 and told her it was because she had visited Massage Envy in another state. They did not ask her about this when she called to book the appointment; nor did they mention anything about being a member.
My daughter didn't even get a good massage (massage therapist wasn't good). I consider this to be false advertising. There are many other medical massage therapy establishments in Colorado Springs that don't charge $145 for a 60 minute massage.
This is misleading advertising!
Desired outcome: I am requesting a refund of $60; the difference between the stated price and the amount charged.
Latest Massage Envy Reviews
The service and membership Entered into contract without consent Workplace violence, hippa violations, theft, harassement, and bullying, manager unable to take action against these issues Membership Massage / facialGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!