Menu
For Business Write a review File a complaint
CB Banks BBVA 18th Street 999, Denver, CO, 80202, US
BBVA company logo
BBVA
reviews & complaints
BBVA company logo

BBVA

18th Street 999, Denver, CO, 80202, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 5:00 pm
Fri
9:00 am - 5:00 pm
Sat
Closed
Sun
Closed
ComplaintsBoard
S
8:14 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

BBVA - nsf fees, account holds, deceipt

Compass charges overdraft charges on hold amounts authorized through your ACH card. If you go buy gas and they "hold"$100 on your account and the charge is $31.00; if the $100 "hold" overdarafts your account they will charge you $38 for each transaction. This in itself is a bit shady, but that is not the worst part: They report different information to the online banking system! If you are using the online banking to balance your check book (information they provide and you should be able to rely on) you are making financial decision based on inaccurate information. They have no explanation for this either! I went in to the branch to speak to David Thompson, Investment Banker. I asked him to please explain why I was being charged overdraft charges on my account when I have a positive balance. He refused ( I am not exhagerating), yes refused, to explain it to me. When I asked him to look at my online statements he told me that "his screen is different". When I asked why his information would be different that what is being provided to clients to rely on; his answer was "I don't know" and told me that he already reviewed the account and could not be of any assistance. His manager also refused to explain why I would be charged over draft charges on a positive balance and then asked me to leave the bank! He stated that I would need to contact customer service. Why should I have to call customer service in a different state to find out that they hold your money long before they process charges, post all debits before credits regardless of which came first and that they changed their rules in June of 2008! I am sick of crooks! This is a deceptive practice and should be revealed to consumers!

Read full review of BBVA and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
Chris V Hart
US
Apr 04, 2017 1:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

WOW I got hit by the same level of crap service from BBVA Compass.

I mean charge me fees sure. But to have their employees also threaten me and treat me like crap

NO DICE. I aim to cancel my account ASAP

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.