United States Postal Service [USPS]

My name is Sut Han Che (Candice), I live at 1211 S. Quebec Way, Apt 3-203, Denver, CO 80231. I've moved to Denver from Minneapolis, MN last Wednesday and I mailed 33 packages on 7/11 at USPS (18 North 12th Street, Minneapolis, MN 55403). I arrived my current address on 7/13. Since my apartment is facing the mail box house, I watched the mail man(sometimes it's an older woman) came every morning at around 11am(sometimes after 12 but usually at 11-11:20am). It's always a small van(smaller than a Honda CR-V). I knew that the packages usually takes 2-9 days and since the amount is large, I kept waiting. During the wait, I received other small mails from Fedex or UPS. Yesterday, 7/21, I watched the mail man came with the small van again and was disappointed. I went to check the mail box after he was gone and found that he actually left a hand-wirtten note on a white piece of paper which is obviously torn down from a larger paper, and it says 'You have Pkgs. at the Post office waiting to be Picked up.' I was confused and shocked by the unofficial notice and I called the local post office at [protected] E Jefferson Ave. Denver, CO 80237). The person I talked to said that the packages were there for a couple of days already and that they had tried to deliver for the first time and I was not home. I told him that it was impossible cuz I literally sit infront of my window watching the mail-box building (even when I'm typing this). Then he asked for my phone number and claimed that he would told whoever was responsible for the mail the next day to call me and delivery my stuff to me. I hanged up happily thinking that I would finally receive my packages. This morning, a small van again, and I ran down to the mail-man about my packages. He told me that it was him who left the message and he said nobody had told him anything about deliering my packages and when he asked whom I spoke to, I couldn't answer. He was nice enough to give me his name, Bob and his manager's name, Natalie and said that she should be able to arrange my delivery. I spoke to Natalie and this time, she told me that I owe some postage because the people of the Minneapolis post office didn't measure and calculate the fare correctly and therefore, I would have to go to the post office to pay first, and hawl the packages back to my apartment, by myself. I asked if I could come to the post office to pay the fee and have the packages delivered to me, she refused, because "we're understaffed" and "you're living on the third floor." I offered that if they could deliver one at a time I would be happy about it. It's ok even if the mail person just knock on my door and I can go down to carry the box myself. I understand it's my responsibility to pay, but isn't it their responsibility to tell customer the correct fare and deliver the items? Finally she said that she had to speak with her manager who would be in the office in a couple hours (it's 11:15am when I called her cuz the mail man came at 11:05 today) and let me know what he could do for me. After 3 hours, I called again. Natalie said that she had already spoke with her manager, and she claimed that he came to the same conclusion as she. I asked if I could talk to her manager, she said he's already gone. At least, I had his name this time, Adam Zaborowski. She wouldn't give me a number to reach this person and said I would have to call again to speak to him. After 2 hours of helpless struggle, I called the USPS general info number at [protected] and asked for instruction. The person believe the situation is unfair to me and gave me the direct number to the department of customer affair of USPS at my location, [protected]. I called at 3:05pm and left a message. I called again at 3:30 and left another message. Their office hour is M-F 8-4:30pm.I tried to call a couple times before 4:30, still no answer.
I have already sent this to USPS's customer website. Hopefully they'll deliver my packages after I paid what I owed.