King Soopers

I requested a refill of my pain medication on 8/12/23. This medication has to be approved by the doctor every month, so I knew I would have to wait until 8/13/23 or 8/14/23. I was in the store shopping on the 13th, and decided to check my King Sooper App to see if my medication had been refilled. There was a text message from the King Sooper Pharmacy, saying that it was too early to fill my medication, and that I would be able to request my refill on or after 11/5/23, almost three months away. I had no idea why they wouldn't fill the medication for three months, so went to the pharmacy to find out what was going on. The clerk at the window, koda, told me that they were out of stock of my medication. I asked her if they would be out of stock for three months. She kind of stumbled over her words, and the pharmacist started talking to me. He said that the prescription had been filled on 8/8/23, and that there was no way to tell where it had been filled. I had picked up a different medication on the 8th, at this pharmacy, which is where I fill all of my prescriptions. Then, the pharmacist realized he was looking at the wrong medication. So, at this point, I had received two answers that were clearly being made up. Then, the pharmacist said "oh, we can fill this tomorrow, the 14th". That was fine with me, but I had doubts as to whether that was true or not. The next day, the 14th, I received a text from the pharmacy saying that my pain medication was ready to be picked up. That was good news, but made me wonder why both of these pharmacy employees had lied to me, and just made up stories to get me to leave. It was clear at this point that the pharmacy was not out of stock, and my meds had not been picked up earlier in the month. Where in the hell did that information come from? I am writing because i've had nothing but problems with this Koda person. She has worked at this pharmacy for several months, and has NEVER gotten any better. Her service is extremely slow, she is not friendly, and she very clearly has no idea what she is doing. And, she's not improving over time. This clerk should not be working with the public. I've been doing business with this particular pharmacy for over seven years. The one and ONLY employee here who is worth recognition is CAROL. She is friendly, efficient, knows what the hell she's talking about and what she's doing. If there is some sort of problem, she figures it out right away. She is the only one working here who can be relied upon for accurate and timely information, every time she deals with any and all customers. At this point, Carol is the only person working here who I do NOT dread working with. She is the ONLY one who makes all of my interactions with her pleasant. Perhaps your management needs to pay close attention to Koda and how she treats customers. It's terrible, and really makes me want to take my business elsewhere. Thank you for your attention to this matter.