American Automobile Association [AAA]

On 6/13 my car had a radiator pipe burst and it was towed by AAA to the nearest AAA repair center (since my regular shop was ~15 miles outside of the travel distance). On Monday 6/15 speaking with the repair shop over the phone, I was quoted prices ranging from $600, with considerable confusion and unproductive call. I was given no cohesive understanding of how replacing an hose could be so expensive. I requested a written estimate, where the price had increased to $1348 with insufficient information to explain what was I would be paying for (my expectation was to pay ~ $100-200 to replace radiator hoses. after 2 more calls I was finally able to determine that the cost was ~ ~$600 to replace the hose and busted water housing plus another $700 of optional fixes.
I left this engagement a great deal of distrust for the shop and decided I was uncomfortable having work done there. After speaking to my regular shop and receiving a price significantly lower, I decided to look into towing options.

On the morning of Tuesday 6/16 I called AAA to see if A tow from one repair shop to another was covered by my plan and I was told it was, because I had 5 tows a year per driver. That afternoon my son (also a AAA member) called AAA to have the car towed to my usual shop. He was never able to connect with the first driver (perhaps my sons phone did not register the call?) so he had to call AAA for a 2nd Tow. After waiting ~ 1.5 hours the 2nd tow truck arrived and picked up the car. The driver told my son someone would need to be at the destination. I was able to meet the driver at the destination where I was informed that the Tow was not covered and I had a bill for $117. I immediately called AAA to reconcile the situation. THis agent informed me that the tow was not covered (since the original shop was capable of doing the repairs). I have no concerns with the policy. My only concern was with the untruth (Being originally told the tow was covered) witch felt deceptive after the irregularities with the pricing.
The agent informed me he could log a complaint but there was nothing he could do until the compliant was investigated. I asked to speak with a supervisor. While On hold I was told by the tow truck driver that I needed to pay the full amount or he would tow the car back to his garage or call the police for theft of services. When the AAA agent came back from hold and informed me he had logged the complaint but had not contacted a supervisor I was irate. He suggested transferring me back to AAA roadside service where I was dropped in the start of the queue (asking what state I was calling from).
I gave up and paid the tow truck driver.

Ed Kozusko
AAA member # 438 212 [protected] 6

I am a Premier Member. Membership # [protected], formerly # [protected]. My mother pays for membership for herself, my brother, and myself every year. There has been unauthorized use of our account and our entitled services that we pay for by someone who had our account information. I was with this person ONCE (AAA services follow the member, not the vehicle), and we used my AAA member services. Unbeknownst to us, this person then used our account an additional 6-7 times. These phone calls were UNAUTHORIZED and FRAUDULENT, and were made without my/our permission or knowledge (I was not with this person when she called in for the following 6-7 times for service, so in your theory of services follow the member, not the vehicle, there should be no issue with rejecting these calls as not valid and providing me, the member with the benefit of doubt in reimbursing me accordingly). Due to this person using our member services without our permission or knowledge, I was charged a $75 fee the last time I called for service on my vehicle because the number of allotted calls "had been used."
I realize that this could not have been prevented due to the fact that this person had our membership info (ONLY the account number). However, I would like to be granted some respect and consideration as a member in reporting to you that this person was not authorized to use our services those additional 6-7 times. I am appalled at the reasoning I was given to deny this claim by AAA Member Services, and the justification as to why I would not be reimbursed the $ 75 fee for service. As a paying member for Premier services, I would like for this situation to be considered for what it is, and for what was described by me, the member in reporting this to AAA - the person who is not a member of our family, a person who is not listed on the account, and a person for whom services were not purchased, used our services and account without our permission. If you look at our account, you will see the following people listed for coverage: Gloria Cappuccio (primary), Anthony Cappuccio (brother), and myself Karen Cappuccio. Nowhere in our account history does it list this person as being entitled to any of our member services.
When this activity was discovered, I created a password for the account to prevent further fraudulent activity from this person. I would like the account to be noted as such, and please REMOVE this person's details (I believe her phone # begins with a 916 area code, and her vehicle is a silver Mercedes). Also, please reopen and investigate this claim. I also would like to be reimbursed the $75 fee.
If this is not looked into and resolved properly as described above, I will contact an attorney on my end to follow through with this claim.

Thank you,
Karen V. Cappuccio, [protected]