Banfield Pet Hospital reviews and complaints 1
View all 525 complaintsBanfield Pet Hospital - my cat's bill
I brought my cat in for a follow-up visit, which I was told would be at no charge, like every other follow-up visit I've had for the past 4 years from them. My cat checked out ok and the vet and I had a discussion about refilling meds and I told her I was broke until the beginning of next month. She was fine with that. Upon leaving I was told by one of the vet techs or whoever manages the front desk, that I owed $36.00 for the visit. I asked for what and she said an "office evaluation" (whatever that is) and I said I had no money, I never authorized this service, it was never discussed and I'm not paying it. Then she said if I didn't pay it by the end of the day it would go to collections. I was furious! Do they think they can charge whatever they want, for services that have not been approved by the pet's owner and then threaten them to pay for it or it goes to collections?!
I have filed a complaint with Banfield and the Better Business Bureau. I don't know the outcome of this yet, but it better be in my favor. Its just logical and Banfield needs to take some classes in customer service. I was always under the impression that the customer was always right and that this shouldn't have happened in the first place.
The complaint has been investigated and resolved to the customer’s satisfaction.
Latest Banfield Pet Hospital Reviews
Bad diagnosis of "old age" & lack of treatment causing suffering and death. VCA Animal Hospital diagnosed abdominal infection & severe dehydration. Suffering and death of my cat that could have been avoided with a proper diagnosis concerning my cat’s condition. Office Visit Canceling a membership of a dog that passed away. Customer Service/Filling prescriptions/Being seenGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
Rather than burning bridges with a vet that is willing to cut you some slack with bills when you are low on cash, why not bypass the office staff and ask to speak to the vet directly first?