Menu
For Business Write a review File a complaint
CB Insurance Services State Farm 20634 Biscayne Boulevard, Aventura, FL, 33180, US
State Farm company logo
State Farm
reviews & complaints
State Farm company logo

State Farm

20634 Biscayne Boulevard, Aventura, FL, 33180, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
ComplaintsBoard
C
9:44 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

State Farm - ignoring my phone calls

On Friday, January 14th 2011, I called this State Farm Location for a quote. After speaking to Joann Anderson (agent), I decided to sign up with her for insurance as she gave me a quote I liked, considering I had a past suspended license and that I am under 25. I gave her my credit card number to finalize the charges and she assured me we are all set. I had cancelled my insurance with the prior company knowing I have a new company.
On Monday when I checked my online account and saw no charge was posted, I tried to call them several times - left messages - but no answer - I assumed that due to the Martin Luther king day, they were off and the payment was delaying. I kept calling since - no answer.Today 01/19/2011 after several messages, I was able to get in touch with another agent (Ms. King) whom was able to transfer me to Ms. Anderson within a few seconds (suddenly she is available on the phone...) - When I told her who I was, she immediately knew who I am... She put me on hold, only to get back to me and tell me State Farm didn't approved me as I had in the past a suspended license.

A. Why would you let someone cancelled their insurance without having a 100% confirmation he was approved.

B. I am 7 months pregnant driving with no insurance for the past few days - without knowing - Just because Ms. Anderson didn't answer my phone calls. All she needed to do is a courtesy call stating I was not approved or at least answer my calls...

I do not recommend this company to no one, if you want to have a reliable company...Thanks god I was able to find a new company which right away insured me, and now I can finally relax...

Read full review of State Farm
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.