SecurTel.us reviews and complaints 1
View all 7 complaintsSecurTel.us - Phone services / inmate calls
This service is very confusing. I paid the thirty some dollar fee, then they tell me that I still have to pay for the inmates phone calls that the facility charges. I told Securtel that in PA all PA State Prisons have a flat rate and you only pay $1.00 for a 15 minute call. That’s all of PA and it’s 24/7. So I asked them, “why would I give you thirty some dollars then still have to pay my $1.00 for our 15 minute call. That makes no sense. So the said ok, we’ll give you a refund of $14.99. (I only get 1/2 my money back and I didn’t use their services one single time! I called them 10 minutes after signing up to cancel!) That was October 26, 2023. I emailed them last week asking them if they did the refund and they said no because I never replied to them letting them know if they should proceed with the refund. I sent them the email where I replied to them on Oct. 26, 2023 saying yes please refund. They lied to me and Stole my $. Talk about them kicking me while I’m down!
Claimed loss: I haven’t received any refund from Securtel yet at all.
Desired outcome: I want the whole amount I originally paid. I think it was $45.00. I can’t remember for sure. They’ll know and it’s on my credit card statement.
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This is a fraudulent scam not a real company !!! do not use company Phone services / inmate calls SecurTel.us Review: Questionable Refund Policy Raises Red Flags Disappointing Experience with SecurTel.us: Terrible Customer Service and Wasted Time and MoneyGiving a Voice to Consumers
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