Light In The Box reviews and complaints 1
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Light In The Box - wedding dress
I order my dress with expedited shipping of 3-4 days, almost 1 month before my wedding. I actually received my dress 2 weeks later and it didn't even fit. Now I have 7 days to go find another dress because this one took so long to come in. I tried calling the customer service number and it said it is currently out of service. I tried sending an email to the [protected]@lightinthebox.com email add they give and the web page is "down" for 4 days now... I need to return this dress and I cant get a hold of anyone. I am extremely upset because now I have to stress out looking for another dress, if I would have known it wasn't going to fit me in the 3-4 days that my dress was supposed to be here I would have gone dress shopping sooner. They take your money but when you try to reach out to them you are no longer important. Extremely upsetting telma martinez order number: [protected]
This complaint has been resolved automatically due to user's inactivity.
We understand your concern about delivery delays and issues with product fit. Shipping timelines are estimates based on processing and transit conditions, and sizing may vary depending on product specifications. Communication channels may also experience delays depending on support availability.
Please submit a support ticket through your account or Help Center and include your order details.
*On the website*
Go to My Account → My Orders → select your order → click Customer Service
*On the app*
Go to Account → Help Center → Contact Customer Service → select your order → click View Details
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