Terminix

To Whom It May Concern:

You did work on my home at 3158 North Old Dixie Highway, Bunnell, FLORIDA, 32110 sometime in 2022.

The project was an encapsulation. As background, I have been calling since September 2022 to remedy multiple issues with the job. Called numerous times. Your company supposed put in a sub-pump underneath my house that is supposed to be keeping my house dry. I have been telling you (or trying to anyway) that it doesn’t work, and the pipe is not going underneath the house right so it’s not draining. Like I said, Numerous phone calls. Each time a representative says they are going to escalate my call, and no one returns it. Finally, I had someone return my call on Friday, his name is Josh, he is a regional manager. I think from possibly the Daytona office. I tried called him today for status, they say they can’t connect me to him. They have to do ANOTHER “escalation”, so someone will call me between two and three business days. Which would be Thursday. I do not have that kind of time, I need someone to call me now. Immediately.

My three bedroom floors are so wet that they deteriorated underneath and have collapsed, the same in my living room. This house is unlivable at this point. I am paying a contractor $16,000 to try and fix this situation, but it is not going to touch the amount of work that needs to be done.

My contractor is Ronnie Burrows from Creative Contacting. He has been doing this work for many years, he says there is no other explanation, except that the encapsulation was not done right. He said there should be no water under my house, and there obviously is and been.

My brother-in-law, Joseph Leto is the person who handled this project from the beginning, as my primary residence is in CT. He says they took a commercial dehumidifier out from under my home because they say that the sub pump would do the job. Well, obviously it didn’t work.

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Well, obviously it DID NOT work! There is NO WAY any of this could have happened with a working sub pump.

The house was built in 1992, on cinder blocks. I have had the house secured by a company called Solid Foundations, so that is not the problem, the foundation is very secure.

I call and call and call. The representatives say we will escalate your problem, and so will call you back within two or three days. Well, this is not acceptable anymore, I need someone to call me back immediately. Josh, the regional manager called me on Friday, February 9. He said he would get back to me, have someone come to the house.

How is my Contractor supposed to finish this job without Terminix seeing what’s going on?

I will take us to the governor, whoever I have to, I need Terminix to call me and remedy this situation immediately. This incompetence has destroyed my home. I am going into my life savings, my IRA, to pay for this. It is unacceptable. There was nothing wrong with my floors before Terminix did the encapsulation.

My contact information is below. I need someone to address this and call me immediately. Your company must have insurance, which will pay for this damage. I have never heard of such a Company that you can’t reach anyone in charge, there’s no one to talk to, it’s a very helpless feeling. And I’ve been going through it since September, of 2022. Which is documented.

I look forward to hearing from someone very, very soon. I do not want to have to get a lawyer, but I will if I have to. And you will be paying legal fees.

Name: Shirley A Leto

Florida address: 3158 N Old Dixie Highway, Bunnell FL, 32110

Email: [protected]@yahoo.com

Cell: [protected]

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