Banfield Pet Hospital reviews and complaints 1
View all 525 complaintsBanfield Pet Hospital - neglect and falsifying records to cover there but
I found a cat in my yard that was skin and bones. My roommate and I brought the cat to banfield to help it survive. I first had it tested to make sure it didn't have aids or leukemia/ he was fine. I wanted the cat hydrated so I could get him on the road to recovery. The vet seemed to be in a hurry and didn't want to do it and kept blowing the subject off. She had more concern with ear mites and fleas. I did ;et her know I have the stuff to take care of it. I told her I just need the cat hydrated. I told her if you don't have time to do the hydration I know how to do it. All I need is the bad I have the needles. I was told that to instead have a thyraid test done but they don't have time to do it today because they closed. So we were shown the door. The next morning the cat died of dehydration. I brought the cat to the animal hosital. They could not believe that banfield would not hydrate the cat. I called banfield to let them know. I was asked "what did I expect them to do about it.!" I went to banfield to talk to the doctor. While I was there I found that the records were altered. I had only refuse to have the fleas and ear mites taken care of. Someone in their office put in their file, we refused a fecal test (Which was never offered) refused hydration (Which we never refuse and we wanted). These statments were not true!
The complaint has been investigated and resolved to the customer’s satisfaction.
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that is negligence, total lack of compassion and crooked. So sorry about the cat.