American Express reviews and complaints 1
View all 441 complaintsAmerican Express - Fraud and scam!
EMG has defrauded me with $30K promising to advertise my online travel store. EMG disappeared after cashing the 2 convenience checks ($20K from Chase and $10K from American Express). I reported a fraud case to AmEx Fraud and Chase. Also, the case was investigated by Chicago Police Department where EMG was based and to Scotts Valley Police Department where I reside. Two Detectives investigated the case individually; Detective Gauthier. of Scotts Valley PD and Detective Tobin of Chicago PD.
After thorough investigations, both detectives came to the same conclusion, FRAUD case, and EMG was not a legitimate company. Their reports were forwarded to Phoenix Police Department as the convict resides in Phoenix, Arizona and the money was deposited in a Bank-of-America account in Phoenix.
Detective Gauthier has contacted Chase and American Express credit card companies reporting his findings. Chase honored his findings and reversed the $20, 000 charge and all associated fees. On the other hand, AmEx Fraud Operations claimed they did not receive any phone call or findings report from Detective Gauthier. Therefore, Detective Gauthier called Law Enforcement line and faxed his findings report again. AmEx Fraud Operations claimed for the second time they received neither call nor fax from Det. Gauthier. American Express insists I released my account number to a Service Establishment and permitted them to charge my account. I explained repeatedly that EMG is not a legitimate service establishment and I received NO SERVICE quoting Detective Gauthiers findings. They replied his findings are irrelevant to the case. AmEx Staff was rather uncooperative, incompetent and customer-service insensitive.
I am taking my case to Attorney General in California to see what could be done to preserve my excellent credit while defaulting.
The complaint has been investigated and resolved to the customer’s satisfaction.
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American Express Serve.com: Bank fraud & Racketeering
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I don't want to press charges against my friend, only because he' been a very nice friend to me for years.
But as far as AMEX is concerned, I will fight them tooth and nail that I am not responsible for any of this debt. My defense is I had I had no knowledge of my friend submitting my social security number in for a credit card. In addition, I did not have any agreement with them as a cardholder and credit company usually would have, because I did not sign on an any application, or request verbally to Amex, and I did not sign anything in writing requesting a card to Greg Maturniak or Amex.
I received a collection call today from American Express asking for payment on a $9000.00 account that no payments have been made on.
I told them that iI never signed or applied with an application for an account. They stated my friend was primary cardholder on the account. Once again, I never signed to request a card or credit card nor did I release any personal information to Amex which they say because my social security was provided, I am responsible for this debt.
My friend obviously used my social security number and got a card or an additional card on his accountant. He did let me use an Amex card but I always had approval from him, he knew that I would not be paying him back, and I always had to return the card to him.
Amex suggested I get this in order immediately through Amex and through my credit reports.
Lisa K. Fox