BrandsMart USA reviews and complaints 1
View all 112 complaintsBrandsMart USA - Apple airpods max
On 12/26/2021 (Receipt #[protected]) my son and I went to buy an Apple Airpods Max. We looked at the price information and purchased the item. The sales person was Louis Sanders. The item did not meet my son's expectation. We decided to go back to the store on Sunrise on 12/28/2021 to return the item. To our surprise we were told that they could not accept the item because it was a "0 day return" item. I asked to speak to a manager. They told me that there wasn't an available manager in the premises. They also told me to contact Remy the next time that we return to the store to see if something could be done about the return. On 01/08/2022 my son and I returned to the store and requested to speak to Remy. When he saw our receipt he told us the same: This is a "0 day return" item. I can't help you. I requested to speak to a Manager. A person named Nelson arrived, looked at the receipt, and made the same statement. When I explained to him that neither the sales person nor the cashier mentioned anything about this policy, he told me that there was nothing he could do about it. Mr. Pearlman, I've always looked up to Brandsmart USA as an honest and customer service oriented place where people go to furnish their homes. The fact that there wasn't any indication that this item was a "0 day return" item, that the sales person did not make any mention of such policy, neither the cashier gives me a clear indication that there was malice and dishonesty in conducting business on their part, as well as on behalf of the immediate management. I took pictures that may be available at your request as evidence that there isn't any indication in writing about this "0 day return" policy. As a result, I demand that all moneys be refunded to me totaling $449.00 plus applicable taxes. I thank you in advance for your help on this matter. Hoping that your management pay more attention in making sure that proper policy language is displayed in order to be as transparent to clients as you have always been.
Desired outcome: I demand that all moneys be refunded to me totaling $449.00 plus applicable taxes
Latest BrandsMart USA Reviews
Property damage during delivery Still received package I called twice to confirm cancelling on before it was shipped. Fraud Transaction Whirlpool dryer delivered on 10/21/2023 Samsung washer & dryerGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!