Denny's

I placed an order today through Denny's online ordering system. I received a notification that they had received my payment. 30 minutes later I was notified that DoorDash would be picking up and delivering my order.

DoorDash dropped off my order around 1:32pm. Once I opened the bag, however, I noticed that two of the orders were made incorrectly and the other was missing altogether.

I called DoorDash only for them to tell me that since Denny's processed the order, Denny's was responsible for refunds or reorders. I called Denny's. A surly employee answered the phone and told me it wasn't his responsibility and that it was DoorDash I should call. I conveyed what DoorDash told me, and his voice got heated. I thanked him for explaining, and I called DoorDash again. They said it was Denny's responsibility and there was nothing they could do on their end. Thankfully after lamenting my situation to DoorDash, they were able to call back that employee and get it worked out. DoorDash said to call the Denny's employee and to let him know the items that were incorrectly made or not provided and that Denny's would remake them and DoorDash would deliver again.

I called the surly employee back who then proceeded to argue with me that I had only ordered one Fit and Fare not two. I told him I'd ordered two and PAID for two and that I'd appreciate it if Denny's would honor that payment and remake the food if they didn't want to refund. He gave me his cell phone number [protected] and told me to send him a picture of my receipt to which I did. 5 minutes passed of not hearing back so I called him back again to make sure he received the images. He angrily told me they were remaking my order, to which I asked two of them to confirm the quantity had been rectified? And he shouted yes, no mushrooms, no onions. To which I said, no mushrooms, no spinach. He made some noise that he heard me and then hung up the phone.

I have not heard anything more from DoorDash or Denny's and am not getting my hopes up that I'll be receiving the rest of my order. I may simply be out that $16 and will have to consider it a lesson learned.

My omelette was made incorrectly, but as I was hungry, I ate it anyway, but of the other two orders of the Fit and Fare I ordered, one was made incorrectly and the other wasn't even delivered.

I'd appreciate if someone in the corporate office would contact me back, if nothing else to make sure I received the second order of missing items. I am truly appalled with the level of Customer Service at Denny's' Fort Lauderdale 5000 N. Federal Highway location. Rest assured, I will NOT be returning as a customer.