BJ's Wholesale Club reviews and complaints 1
View all 462 complaintsBJ's Wholesale Club - Very rude employee
On one of my visits to my local BJ Warehouse Club #174, 17250 NW 57 Ave Hialeah, Florida,Thursday, February 22 10:58am. I was treated very badly by a Floor Supervisor by the name Daniel. I went to purchase rubber mulch, when I entered the club I saw the Potting Soil was priced 8.99. I picked up two. When I got to the register it rung up 15.99 the cashier asked me to take a pic of the sign. I did. She then called Daniel over to over ride the
transaction. He told me that the item wasn't 8.99 I showed him the picture. He rudely stated that he could only over ride one for 8.99. I explained I have two because of the listed price I saw. He got indignant because he was on his personal phone during our discussion. I gave up and stated I would only take one. He took one out my cart and while on his personal call proceeded to override one of the bags. I asked what about taking the other off for 15.99. He continued with his call. I asked could you finish my transaction before continuing his conversation. He stated I am finished with your XXX transaction. I was shocked to be talked to that way. I asked his name he stated it was Daniel I asked could he write it down for me. He stated "It's Daniel like in the Bible I am sure you can remember that!" I didn't come to BJ to be treated like I wasn't spending my hard earned money and to be treated with such disrespect. Before I left the store I realized he hadn't taking the other soil from my receipt when I called him back he snatched the receipt realizing his mistake he took it to the customer service for a refund.
Desired outcome: I would like an apology for making my shopping experience more stressful and traumatic. I should not have to wonder if the listed price is correct or not. I should be respected as a BJ's customer by all staff.
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