Taco Bell

By far, THE MOST unprofessional and unorganized Taco Bell is located at 1075 West 49 Street in Hialeah, Florida.

On several occasions, I've gotten home only to find missing items from my order. Although I do my best to go through my bag before I leave to make sure I have everything, there are times when they are so slammed (inside as well as their drive thru) that I just hope and pray everything is there. I'll occasionally skim really quickly to at least count the items and make sure they add up, but it's my fault for not quality checking my OWN food and doing THEIR job for them.

The first time I went through the drive thru, I got home only to find out that they had left out a soft taco from my meal. I let it go and said "You know what, it was barely $1 and chances are I didn't need the extra calories, " so I basically took the loss and took it as a donation to the store.

The second time I went through the drive through I did check (briefly, but I checked), and the amount of items added up. However, little did I know that I should have ALSO opened up each item that was wrapped (or in a bag like the desserts come in) to make sure THEY were actually correct as well. I ordered the 4-piece cinnamon delights (delicious by the way), but it only came with 2 and they also didn't include an apple empanada (I ordered 2 and got 1). By this time, I was already getting furious because my $1 donation is now up to about $3. The amount of money lost is not my concern. My concern is that I'M SURE I'm not the only one, so $3 from me and from hundreds of other customers ADD UP! I called and spoke to a manager over the phone and she said not to worry that the next time they'll just give it to me for free. I honestly never took them up on their offer because I was a bit embarrassed going in to claim a $2 loss, but I should have because it's the principle.

Last night (4/25/2017) was where I drew the line. Not only did they run out of sauces, but they had no more Doritos Tacos, so the ones that came in my meal had to be substituted. The drive through wasn't too bad, so I stayed at the window counting everything I ordered. Meanwhile, the manager that was on duty (which I don't know by name, but she was Hispanic with brown eyes/hair) has given the poor male employee assisting me at the window a hand signal basically telling him to get me out of there because I'm holding up the line. The employee nicely asks me "Are you missing anything?" which I replied with "Yes, I am. I ordered 2 of the $5 crunch wrap boxes and it's supposed to come with two tacos each. I have 2 hard tacos that completes one box, but only 1 soft taco on my other box, so I'm missing another soft taco." The guy looks behind him (to the manager that at this point is giving him the look of death because I've been at the window for too long) and you can tell he's trying to justify himself as to why I'm still there. He tells her (in a scared voice) that I'm missing something. She has literally given him a hand signal basically telling him to just get me out of there because it's probably in my bag. I didn't want to cause a scene because honestly, it was 8:30 p.m., I was tired and just wanted to go home to eat. I told the guy "Look, take all the bags back and you'll see I'm not lying." He grabs all of my bags and the guy is trying to go through all of them when the manager comes up to him and literally throws him a small bag with a soft taco in it. The poor employee has looked at me with a face of embarrassment that I don't know how I controlled myself from not going off on the manager.

To begin, no one is perfect and that's well understood, so if you miss something because it's one of those days, fine, but when YOUR JOB is to make sure EVERYTHING that is ordered is in the bag, DO NOT get an attitude with your OWN employees and the customer because you were called out on your poor and unprofessional job. Under NO circumstances do I want ANYONE to lose their job, but if someone is not happy where they work, THEN YOU SHOULD NOT BE WORKING THERE! I have been in customer service for over 15 years and I'm a manager at one of the most prestigious sports companies. I KNOW what it's like to mess up on an order and have to make it up to a customer and giving them an attitude is NOT THE WAY to do business.

The manager on duty last night had NO SYMPATHY OR CARE running through her veins. All she was worried about was quantity and not quality.

As far as THAT specific Taco Bell ALWAYS forgetting an item or more on your order, it's possibly due to the poor management running it and the fact that every time you go to that specific location, they're having TOO much fun with each other instead of doing what they're there to do- WORK!

My negative review on this site, on Taco Bell's DIRECT SITE AND other sites THAT I WILL GO ON is solely based on this particular location and the fact that they're more worried about having fun on the job than keeping their customers happy.

The only reason I continue to come to this location is because if you know Hialeah, you know that if a Taco is 5 minutes away from your house, it can easily turn into 20 minutes with the horrible congestion. So believe me when I tell you that if there was a closer one, I WOULD change because the service -or lack thereof, is disgusting and unprofessional for a food chain this prestigious.

What this Taco Bell needs is someone to go undercover so you can see the unprofessional ism, lack of interest and just completely unorganized store they are running. My boyfriend and I LOVE taco Bell and it's just sad that someone A MANAGER would seriously let a customer SEE how unhappy and frustrated they are at their job. It's also mind boggling how so many employees there are constantly getting orders wrong. EVERY TIME I go there there's a problem.

Like I said earlier, I'm going to make it a point to write on every possible review site I can find my experience with this location because if that manager on duty can care less of what customers think of her since she's too busy brushing every off, then she won't mind being put on full blast. She, as well as every employee on there, need to go through a SERIOUS training on how to handle stress and customers because this is just ridiculous.