SmartStyle

On January 9th I came into Smartstyles inside of Walmart Supercenter at 13227 City Square Dr, Jacksonville, FL 32218 to get my hair deep conditioned, rollerset, and cut which is a very simple task. I ask her does she know how to work with natural hair on African Americans she said yes. She cut my hair wet. I asked her was she cutting it right because it wasn't like any wasn't like any other hairstylist I ever seen cut hair before. When she finished my hair I left. While in my car picking up my groceries I was checking my hair thoroughly noticed I had long strands throughout my hair that wasn't cut properly. I came back she re-cut while it was dry not stretching my hair completely out and sectioning properly. I thought it was fixed. I get home to bump my hair I noticed it was uneven but I still couldnt see how bad. so I can wrapped my hair into a dubi hairstyle so it will come out bouncy and straight like always. My hair never came out bouncy but it did come out straight. That's when I saw how bad my hair teally is. The front left side is sorter than the front right side. The back left side is longer than the back right side with chunks missing in between. My hair was suppose to be cut in a long bob evenly around a little above my shoulders. Instead my hair looks like Edward scissor hands cut it. I came back January 10th for a refund not only I waited 10 minutes for the stylist to acknowledge me because she was playing on her phone. She had an attitude and told me I have to come back 4 days later to speak with the stylist/ manager that [censored]ed up my hair. I called the corporate office you only get automated services that cannot help.