Eyeglass World reviews and complaints 1
View all 19 complaintsEyeglass World - Misleading advertisement and phone call to make appointment
Their ads omn TV say 2 pairs of glasses for $79. I called to make appointment after visiting the Melbourne Florida location and the person did not tell me there are hidden costs. I went to my scheduled appointment and they had me go into a room and they measured my eyes and puffed air into my eyes and the were telling me that part cost me about 90 dollars and they had another test they wanted to to do which would be $22 and I asked where is my eye test to figure out my eye prescription for the eye glasses and was told it was in another room and I had to pay for these tests and I refused since no one told me about these tests and I did not ask for them. I asked for the manager and they tried to see if Medicare would pay all these costs and I told them off and left the room and the managaer asked to see me US medicare card and she entered numbers into a computer and said medicare would not pay it. I told her in no uncertain terms that no one told me that there were any extra costs over the $79 advertised price and as I walked out I yelled to everyone that this place was a rip off and had hidden costs. As I'm getting into my car I got a text cancelling my appointment which was hilarious. BTW I called Medicare and warned them to flag my account in case these scandalous people try to bill Medicare for the phone charges that I did not ask or want. BTW I noticed that the person before me came ot of the same room sort of in a daze and was paying for the tests before he went into the other room and got his eye prescription and he was not pleased.
Claimed loss: They better not bill Medicare because they are aware of what took place and I refused to pay for them checking my eye size and puffing air into my eyes and stopped this spurious ruse before it went any further.
Desired outcome: Lady I saw last month was very nice, spent 1/2 hour talking to me and showed me the glasses I could pick. Never said anything about extra charges over $79, I had moved there 10 months ago-previous place was 140 miles away.
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