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CB Nutrition Pure Nutrients 3280 Suntree Boulevard, Melbourne, FL, 32940, US
Pure Nutrients company logo
Pure Nutrients
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Pure Nutrients company logo

Pure Nutrients

3280 Suntree Boulevard, Melbourne, FL, 32940, US
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1:45 pm EDT
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Pure Nutrients - charged after cancellation

I ordered a 14 day trial of ColoDetox XR. The shipping charge of $2.49 hit my bank on 9/29/09. I cancelled the order on 10/01/09. On 10/14/09 my account was charged $89.00 for the product. When I originally called I was told the product had not been shipped yet and the account was cancelled. I ended up receiving the product and a charge. I am returning the product in the original package, untouched. I was told when I called today that I could not receive a refund, no way, but they would send me 2 more bottles and cancel my account. I was placed on hold while the representative spoke with a supervisor regarding my situation. I never got to speak to any so called supervisor. I don't want the product, have previously cancelled the product and am now returning the product.

I just want the $89.00 credited to my account and assurance the account has been closed. I have also contacted my bank to reject any charges from Pure Nutrients to try and protect my account.

Thank you for any help in this matter.

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12:33 pm EDT
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Pure Nutrients - overdrawn bank acct.

UPS or whoever delivered this bottle of Nature cleanse, delivered it to my neighbor (left it on porch). Wondering why I haven't received this product, and before the cancellation date, I found out by my Doctor that I can't take this product because of my medical condition Didn't have your website nor company number. I began by asking the neighbors and fortunately my neighbor had the package, just received it today on the 23rd.
By getting the product late and previously finding out I cannot use it by my doctor, caused me to be late with my cancellation. My account is overdrawn and I'm asking for a refund on the money that was taken out my account. I do have the product and can send it back. The package was torn open so I could get the number to Pure nutrients to inform them what happen. Can you Please
send me a return package and address so I can send this back. Or email me on what options I have toward my refund.

Mr.Leroy S. Ray Jr
19765 3rd ave.
Stevenson, Ca. 95374
[protected]@comcast.net

Your cooperation will be fully appreciated,

Mr. Leroy S. Ray Jr.

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megan young
PH
Oct 05, 2009 3:47 am EDT

you may call their customer care hotline and ask for refund...my friend was refunded after she returned a partially used product...Incidentally, i must they have great customer care service...i think it's just most had missed reading the terms & condition when signing up..i read the T&C coz there was a reminder posted before the credit card details ...for the subscriber to read t& c first before signing up..i did and called w/in the 14 day-trial-period...their Customer Care extended my trial period and gave me the trial product for free...when i called them my trial product was on its way to my doorstep yet...

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