Tire Kingdom reviews and complaints 1
View all 189 complaintsTire Kingdom - damage to wheel incurred and refusal to return damaged wheel
Hi, recently (April 2019) I had a nail in my left rear tire and the tire was losing pressure so I took it to my nearby Tire Kingdom (Merritt Island Fl) whom I've done much business with over the years and they said "no problem, we'll have to take the tire off to install the patch/plug". I have New Wheels on my car so I asked 2 of the employees to come over and look at the wheel before they started in order to show them there were zero defects, and my expectation was that is remained that way, they looked the wheel over and agreed there were no defects. After the repair to the tire was made and the tire was reinstalled onto the wheel, and then onto the car I checked it over and noticed there was an area 1" long x ¼" wide that the PVD Black Chrome finish had been scraped off by the tire machine. Originally the tech said it was just grease but after further inspection, both he, and the other tech agreed it was a defect caused during the process. The Manager (Jack Figary) was not there to confer with so I left and returned the next day. He agreed they were responsible and they would order another wheel (never was the word "replacement" used). They (Zack?) ordered the wheel and it arrived 4/10/19. I just happened to call that day and Jack said the wheel was there and asked me to bring the car in @3pm on 4/11 because he did not trust the employees there at the time with the task. Herb was the employee of choice according to Jack. On 4/11/2019, Herb successfully dismounted the tire from "My" wheel and installed it on the new wheel Tire Kingdom procured and then reinstalled the assembly onto my car. When I went to pick up "My" wheel (in which "I" bought) the manager refused to let me take it. A conversation ensued in which I said it was not Tire Kingdoms wheel to keep, I bought it, not them. He argued and said he would have to ask his boss, Jack, about it and would not let me leave with "My" wheel. On 4/12/19, at 7:20 AM I visited the store and talked to Jack who did not know how to address the issue, so he called his superior, Zack Basseu?, who he referred to as his "DM" (District Manager?) and according to Jack, Zack said it was "policy" to keep the wheel. So, unless there is a written policy that specifically states that Tire Kingdom has the right to retain hardware it damages during services rendered, then Tire Kingdom does not have the right to retain my Wheel. Example, several years ago Tire Kingdom personnel damaged the exhaust on my wife's mini-van and they had me take it to Midas where they could not repair the exhaust, they had to order a new one for it. Upon completion of that Job I took the damaged muffler home with me, no questions were asked and no one from Tire Kingdom requested it, so, how is that scenario any different, "I" owned both pieces of my car, not Tire Kingdom.
Note that both Managers were Extremely Rude to me during the course of these discussions, and Both repeatedly said that I had already cost them over $250 out of their pockets, which I felt Very Offended by, since it was due to the incompetence of their very own employee that the incident occurred in the first place, nothing I did.
Also, there was nothing in writing to indicate this was in any way an "exchange" or "replacement", and there is no "core charge" or any other variable factored in, they simply needed to provide a new wheel because they damaged "mine".
Thank you.
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