Tire Kingdom

I been a long time customer, but not anymore. I dropped off my Lexus to have the front brakes service. I picked up the car later that day without any issues. The next morning I was on my way to go have lunch with my family. I went stop for a traffic light and realized my vehicle was not stopping. I noticed that my brake pedal went all the way to the floor board in order to stop and avoid crashing into the car in front. My vehicles dashboard lit up like a pinball machine letting me know that something was wrong with my brakes. I managed to safely pull over to the side of the road and discovered that my brake fluid container was completely empty. I managed to drive slowly back to the store where I had my service done. I was told by one of the manager (Anthony) that the mechanic had left for the day and that I should return on Tuesday. Anthony filled my vehicle with brake fluid and I drove away thinking that the incompetent mechanic just forgot to fill my vehicle with brake fluid. By the way, according to Anthony, the mechanic who service my brakes was name Lester. When I reached my destination, something inside of me told me to look under my tires. I was surprise to find a brake fluid leak coming from the inside of my front drivers side tire. I'm guessing, Lester forgot to tighten the brake line after installing my brakes. I called the manager, Anthony who instructed me to return with my vehicle to the store. I hesitantly and slowly drove back to the store with my family to drop off my car. I dropped off my vehicle and had to Uber to my other destination. Approximately one hour later, Anthony called me letting me know that my car was fixed. I believe, Anthony or another uncertifiied mechanic tighten the brake line and filled my vehicle with brake fluid again, since he told me earlier that all the mechanics were gone for the day. I been meaning to go back in person to complain but I been busy working. I'm taking time out of my busy schedule to let whoever is in charge at the corporate office know about my terrible experience and how lucky my family and I were to safely walk away from someone's negligence. Hopefully your company retrains and takes disciplinary action against this mechanic to avoid any loss of lives or future lawsuits.

**Brake Job was done on February 14, 2020.
**Work Order# [protected]
**Customer# [protected]
**Employee-Lester
**Store Manager-Hueck Gottschalks
**Cost $226.96