Florida Governmental Utility Authority [FGUA] reviews and complaints 2
View all 32 complaintsFlorida Governmental Utility Authority [FGUA] - fgua
FGUA has terrible service. There was a boil water need for 5 days 6/26/20-6/30/20 with NO notice to customers. Our water was brown. A sign on SR54 during a pandemic was not seen by me or many others in our community. No calls or texts even though they've notified customers personally in the past. Requests for 5 day rebates on water bills have been denied.
I can't find who governs this utility. FL Public Svc Commission refers me to Pasco County Utilities and Pasco Cty refers me back to FPSC! We need a new water company.
I have not received bills from FGUA in past 2 months. We've paid our balance online. Have not requested paperless statements.
This complaint has been resolved automatically due to user's inactivity.
Florida Governmental Utility Authority [FGUA] - charging me $125 for reconnection fee that was never turned off
The technician came to my house on 7/25/2019. He put the flyer on the door to pay by 1 pm that day but he didn't turn the water off. We paid our bill that day but they never turned our water off. They still billed us $125 to reconnect water that they didn't turn off. I have to get help from charities to pay my bills and I'm not going to have them pay for something that never happened.
I paid them $125 to pay the $98 before they turned it off. They took that money and then turned off my water. I always pay at least the minimum to keep my water from being turned off. You don't charge someone $125 to reconnect my water and come out a week later and turn it off. While taking the $125.83 I gave you to pay the $98.53 to keep my water from being turned off. That rounded the bill to an even $200 to pay this month, then I would be all caught up.
This complaint has been resolved automatically due to user's inactivity.
Latest Florida Governmental Utility Authority [FGUA] Reviews
Distruction of my driveway Charging me for a deceased person bill My home water A horrible company that has charged late fee's when the customer was not late!!!! Insurance claimGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!