Economy Rent a Car

I am writing to inform someone of a complain of service. I arrived at the rental car check in late my schedule pickup was 12:30 I called in after 1 to find out current pick up status was told by representative that I have two hours before I'm officially charged of anything I asked representative if someone was on their way. Arrived after 1:35 40-ish upon arrival I get to teller the due to later pickup know that I was going to be late for a planned dolphin swim at Merritt Island at 300 pm. I was an additional $9 for 3 days for an unknown reason. When leaving on the following Monday after returning the rental I was also late leaving the rental place to go to the airport the arrival time was about 6:10 did not leave until about 6:30. My rental was the August 16 to the 19. I was quoted 35 paid 116.

In renting a car, we were given the option of paying the $1000 deductible or $150 option. We had to choose one, even though we have full coverage insurance. There policy says you need to choose one if you have liability only insurance.

Also we were suggested to add the sun pass tracker because we couldn't use cash at the toll booths, which is a lie. You can pay cash

This is a very deceptive money hungry company. I'd like the damage waiver I paid for returned to me

I booked a rental car on my corporate website. I work for Children's Hospital of Philadelphia. I booked a car with economy rental car from oct 25th-oct 30th confirmation EPRLN03044AA at the Orlando locations. I was flying alone with my 2 little children and lots of bags. I get to the rental car place and the guy tells me there is no cars available. I ask to speak to a manager and he told me there is no manager I got to speak to him. No car for me to rent which means I got to rent somewhere else at a high rate because it is last minute when I booked this reservation oct 9th. Now I am stranded at the car rental place with no car and all he has to offer me is a shuttle back to the airport. My daughter was out here for modeling and all this time wasted caused so much aggravation. I had to uber and still have no rental car. This is a scam and should not even be on a corporate website to book. I am very disappointed in this service.

I rented a car for my trip to Disney at Economy (SIGNATURE) RAC on Narcoosee Rd 15 minutes from the Orlando International Airport. When I reserved my car the total was $84 when I arrived they added their "Umbrella policy" without my conscent. Bianca did not explain that in addition to the 150 dollar hold their were ALOT of hidden fees. When I received my receipt on the day of my pick up it read $234.17 so I asked if the $150 would be deducted from that and Bianca said yes so my remaining balance would be $84. This was not the case I was charged the full $234.17. If I wanted to spend that much for a 4 day trip I would've used a better rental car place WITHIN THE AIRPORT! Why would I pay double and have to get on a shuttle to retrieve my car.. ALL OF THE ABOVE REVIEWS ARE ACCURATE. If you use Signature RAC you will get ripped off!

The business offers the cheapest rates in town and than hits you with inflated charges that the customer is forced to pay.

We recently rented a car through Orbitz for a work convention in Orlando. The cheapest rate we found was through Economy Rental Cars. The total cost was $112.33 for our entire stay.
Confirmation # EBTZN0117E83 Dates: 4/25/16 to 4/30/16

Upon landing at the airport, we waited over a hour for their shuttle to take us to their location. Every shuttle that came by was full and there was a 15 minute wait between shuttles. This is when we discovered that their location was not at the airport, but off site. This needs to be spelled out better in all their correspondences. Upon our arrival to their office we watched as several customers in front of us had heated exchanges and disagreements with their staff. When it was our turn, we handed our confirmation email to them. We were immediately asked to provide our insurance certificate to them because we had declined the coverage. This was nowhere to be found on our printed copy of the confirmation (I was able to verify that this was their policy by going back through my emails and then clicking on a link). This information is not easy to find and is hidden purposely so customers don't see this requirement. Usually, getting a copy of our insurance certificate is not a issue, however, it is at 8:00 at night when the insurance offices are closed. I asked if we could add the coverage until we could get them a copy our insurance certificate the next morning. I was told this wasn't a option.
Now they "HAVE US"! Here are our options now...
1.) Accept the additional cost of the insurance for the length of our rental. 2.) Walk away from the deal and lose our $112.33 as they have a no refund policy.
Obviously, we chose option #1. Now, if we would have bought the additional coverage at the time we booked the car, it would have cost us $10.00 additional each day. However, we were charged a additional $164.36 (more than triple the cost)- Our total cost for the car that we booked for $112.33 was now $276.69. All this additional cost for coverage that didn't even cover windshield or tire damage!

We called Orbitz and was told that any refunds would need to be handled by Economy. We all know how that turned out! This is a unethical business that lures you in with low prices and then hits you with inflated prices when you don't have a way out.

At the time of this complaint, there are 162 reviews for this business on Yelp. They have the lowest rating possible! All of the complaints are similar in nature. This is the first business many travelers have interaction with when coming to your city. Welcome to Orlando folks! This business needs to have their policies and fees be more transparent.

Why Orbitz or any other booking agency would continue to promote the services of these types of businesses is absolutely mind blowing.

I feel we should at least be provided a refund for the inflated insurance charges we were charged.