HMSHost reviews and complaints 2
View all 495 complaintsHMSHost - brioche doree
First attempt to order they both had there backs to both customers waiting in line. 5 min and no one talked to us. They were doing something with the coffee but offered us no greeting or explained that it would be a min for whatever the reason it was. The second time I came to order because finally they were communicating with people I got a young girl that asked what I wanted and then turned around to do something on the oven before returning to me. NO SMILE, but once took sandwich order did not even ask if I wanted anything else. Get to the cashier was told this one is not open, had to move down, ok. Move down to next and oh my it is hard to get a smile or a have a good day. Horrible service all three that I seen just sitting in front of them are incapable or smiling at any of the customers coming through.
I was very clear what I wanted vanilla latte with whipped topping. When she repeated it back it sounded the same as what I asked for. What I got was a Cappuccino with vanilla and toffee nut. I explained to the girl that I did not order a Cappuccino I ordered a latte she looked back at another girl and then looked at me and handed me my drink. Still WRONG. I guess they think coffee is coffee take what we give you. Next time I will look at my receipt before shoving it my my purse. But, they should have fixed it.
HMSHost - food
Stopped at HMS Host/Chick-Fil-A in Orlando Airport Store MCOOFA1 and ordered two CFA sandwiches and a large Waffle Fries. Quickly received two sandwiches and two small fries . Everything was overcooked and dried out as if it was prepared much earlier. Not my ususal CFA experience. Time was 8:48 PM on 11/15/19, receipt 3834. Second (and last) poor experience at this location.
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