NU Car Rentals

On July 7 - 14, 2019 I came to retrieve a car from NU car rental which was booked by me through Expedia. During my booking on Expedia I paid for insurance which costed 11 dollars daily. When I reached to the car rental company the representative told me that I would have to pay a deposit of 200. I told him ok, he later proceeded to ask me if I had insurance. I said yes, I bought insurance through Expedia, however, the representative went on to telling me that I would have to pay a liability insurance through the company as it's the requirements. At first I was upset and told him that it was nonsense as I already had protection for the vehicle. He told me the charge would cost 104.93 that would be refunded after I brought the car back and there wasn't any damages. This message was relayed 3 times as I wanted to confirm I was getting accurate information. I found it strange that this representative swiped my card two different times. He also encouraged me to get a pass for the tolls which would cost 11.99 daily, and not forgetting to mention that if I went through tolls without a pass I would be charged 25 dollars daily. I did have to pass through tolls numerous times which I paid cash and verified the information that the representative shared with me about tolls which they said was a lie. Looking at my bank statement I also saw a rental car tolls for 12.49. I'm really curious to know how my card was charged if I only paid cash.
This situation is highly frustrating as I'm upset that I made a decision to try something new, but was lied and robbed blinded of my funds. If there was miscommunication I would understand, but what's really upsetting is I made sure to verify this information 3 times.
My name is Lanna Prince
My contact number is [protected]
My email [protected]@gmail.com
I've already contacted my bank and I'm hurt because I don't like to be taken advantage of nor lied too.

I don't know where to start! I was charged $200 instead of them holding a deposit on my credit card! First they told me it will take 7 days to be put back, then 10 days I called today which is the 11th day! And they were so damn rude! Told me to call my credit card company for a fax number for some paperwork! Which was the wrong info! I called back they put me on hold for 20 I called back 5 times they didn't answer the phone! I asked to speak with a manager they put me on hold twice the same guy "manager" finally picked up he was rude as hell! Talking over me even told me to take it down 3knoches! He was really trying me! Such if smart mouth only to tell me after I told him already they had charged me $200 dollars instead of holding a deposit and that I would have to wait 3 to 5 days for a refund! I asked if they had a coporate number he told me no! That's the only Nu car rental they're small and family owned! I look in the internet it's NU Car Rentals all over the place! I was very disappointed I wouldn't recommend this company to my worst enemy! I wonder will I actually get my money back! Smh