SeaWorld Parks & Entertainment

Me my wife and our autistic 8-year-old son with the SeaWorld on Saturday June 18th before Father's Day and when I was unable to show the person at the gate my barcode she only told me the step aside and then it helped me and I was clearly frustrated when we were able to get in everything was closed because it was a little bit cloudy but it wasn't raining we went to a dolphin show to pass some time my son did not understand why other children were being picked to do stuff as part of the educational program that made him so sad to the point to where he was pouring tears from his eyes at a place that you consider a certified autism center. Following that we went to Build-A-Bear to make him feel better he picked out a really cool item got all of the stuff and things but some of the things he didn't know what they were and didn't think he needed so we had those removed from the purchase when we went to finalize it the store had made it to where the card blocked the purchase and we were unable to do that. Now my child is really upset even more upset than ever. Again at a place that you consider a certified autism center, we went to go get a slushie icy drink but they were all broken and out of order so we go to get a fountain soda drink and those were out of order too.We sat down and thought about things for a couple minutes and decided to leave. With all that said I want to let you know that I was going to SeaWorld over 20 years ago and only wanted to pass that experience onto my kids having no doubt that it would be an awesome experience I was sure wrong though I was to the point of crying myself because I only wanted to give my kid a good experience for a Father's Day weekend it was destroyed luckily the resort we were staying at was pretty fun so it wasn't a total loss but I will spread the word I will tell other parents about this I will tell them not to take their children especially if they are with autism. I also have ASD-high functioning and I am a certified insurance agent in my state I will go to every end of this planet calling emailing and writing every executive manager department head everybody about this until I have satisfaction because I am very funny about my kid and you made my kid. Shame on you SeaWorld Orlando!

Good Morning,

This past Friday, 1/21/2022, My family and I went to Seaworld. We stayed at the Holiday Inn Hotel Suites across from there and chose that hotel specifically because of the comfort and amenities. The shuttle bus was supposed to come at 10:50am and the driver arrived more or less around noontime, We had to call hotel several times and speak to certain people that morning. It was very frustrating. We were with my boys and another family was there. I had family waiting for us at the park, we arrived to the park around 1pm due to several stops the driver had to make before. While at the park we noticed there were many areas closed off, both rides and also different food Kiosks and other Kiosks... It was really strange and uncomforting. We spoke to different workers there, many young adults, and no one gave us a direct answer or any answer per se. My boy's husband and I only really enjoyed maybe 2 attractions, and that was it. I know things are different in this day and age due to Pandemic, time frame maybe day of the week but we were very disappointed in the lack of emotion and excitement, entertainment and care at the park. We drive from Miami to enjoy a weekend and go to a park and leave upset and saddened. It was a bad experience and in 44 years of living in Florida and now trying to have children enjoy a great tourist fun area, it made me feel empty and disappointment. Things need to be done and changed to keep the magic and happiness alive here. :-( I can be emailed at [protected]@gmail.com or called at [protected]

I'm a 1st time annual pass holder. I was there with my family on 12/26. I was extremely disappointed with the experience. I thought since you had to reserve your date that it wouldn't be too crowded.  Most exhibit were packed with people on top of each other impossible to social distance and no one there to monitor the amount of people in an exhibit at a time. We went to the shark grill and they continued to sit people less than 3ft away from our table even the people that they sat next to us thought it was too close. We didn't ride a single ride. Thinking it would help to purchase quick passes for my kids I go to use them and find out they're only for the roller coasters. My young kids including my autistic child left tired and unhappy. It was a waste of time and money and I do not see us returning. I'd like to find out about getting a refund, your park is not safe.

First off the tickets are less than a Orlando theme park. Ez pay was cheaper that any theme park. I got all 4 parks. Sad thing is they still taking out money to pay my ezpay the parks are closed bc of coronavirus. I called was put on a 45 mins hold. Got to speak to no one. Never called back. They have not offered to extend my days months ect yet. But they love my money! When I do go to the parks. I am in a wheelchair. I use disability entrances. We disabled people have a designated spot. But guess what? People use theme to have their kids see but truly the whole place you can see the shows. I pull a worker to tell them to move the people so I can see the show. They tell me no sorry wait for the next show! I told them hell no. I got a manger. The show started. The manger told me the same thing. Bye! What the point of disability entrance or seating if you can't rules and in force then!

My family and I went to Sea World and had a horrible experience with the food. In such a big park you would expect better quality food! My family waited over an hour to get to the cashier and order the chicken to find out that it was fried in some OLD OIL causing my 11 year old son to get a rash in ALL HIS BODY! It was horrible! It was the only new food that he had so we inferred that the SEA WORLD lunch cause him to erupt in hives all over his body in the evening! SEA WORLD should have more quality control on food being served to hundreds of visitors!

Do NOT buy SeaWorld Orlando EZ Pay Passes! They did not tell us that they automatically renewed and will not refund our money for passes that we did not want! Their rides were constantly being shut down, and the lines were too long, so why the hell would I want to waste another $600.00 on them? I told customer service that I would post this and they told me that "they took threats seriously" and hung up on me!

Hi how are you. Today was my first time coming to Orlando Florida and to seaworld. My husband, friends and I were on the rope/jungle gym and a guy in there physically assaulted my husband. There was even innocent bystanders as witness's. we immediately exited ad called for security. The man admitted to choking my husband and hitting him. They security team just made the man apologize and told my husband if that wasn't good enough they both were to be kicked out. We bought the dinner meal passés for all day but couldn't use them a second time. The rest of the day was awkward for nothing any of my party has done I cannot believe I drove all the way from jersey and this man didn't get kicked out or anything. As if the security staff didn't care at all. Not one of us enjoyed out stay an our time there because everywhere we went this man was there laughing at us. I can't believe after someone admitted to Doing wrong they still didn't get in any trouble! I am very disappointed in the way this was handled an the way we each blew 84 dollars a person for such a horrible visit. They didn't even try to make it up to us. I hope this outcome can we resolved. I never seen something like this before. Thanks a concern visitor of tonight's show.

Very unhappy with todays visit. We live in Orlando/Kissimmee area and have been loyal pass holders for 3 years.
Today my pregnant wife along with my 3 year old daughter, sister in law and mother in law went to Seaworld thinking they would have a great time. My wife is 4 months pregnant and has diabetes along with a dropping blood pressure issue. The doctors say it could be just through the pregnancy, but she needs to constantly eat. She may pass out and hitting the floor while pregnant wouldn't be a good thing.
So long story short as we have done many times in the past my wife brought a small cooler that conforms to the policies. Inside there were snacks for my daughter and sandwich for my wife that she could snake on if in the event she felt ill. She was refused entry to the park because of this. She asked to speak to a manager (Jacob) and a general manager. To no avail. She called me historical crying about how badly she was being treated. The general manager refused to speak with me and the options my wife was given was to send an email complaint or fill out a paper with her comments. Imagine where that paper would have gone.
I called the 800 number to attempt to speak to someone on this issue. Not even they could reach guest services. I left my name and number with the kind and understanding operator named Drew.
Really is this how Seaworld deals with their special needs guests? I am also a Disney year pass holder and have never had any issue with bringing in food for my wife. I manage at Universal Studios Orlando, Florida. Even I know that rules sometimes need to be bent for "SPECIAL NEED GUEST." Truly disappointed and still waiting on a call from someone to help with this situation. It's a shame that someone needs to explain and embarrass themselves with they're medical conditions.
So if you have special medical needs this might not be the place for you. If this is not corrected then I along with my family will NOT be buying passes once these expire. We spend plenty of money in the parks to not be allowed a sandwich for a sick pregnant woman.

I wanted to send my son, who has Asperger's Syndrome, to the day camp at Sea World. Though he is very high functioning (13 and 8th grade advanced classes), there are some things that he would need in accommodation to make his experience great! When I called this morning I was informed that Sea World makes "NO accommodations" for children with special needs. I'm looking for simple things like: someone too keep the extra eye on him, have in-door activities in the afternoon or make sure that there is shade and ability to get wet and cool off, intervene in conversations should he be picked on, smaller size group. That's it! They have a 1 to 10 ratio, however the class size is 40 students with 4 counselors. Basically, that is WAY too large of a group for him and he would easily get left behind or ignored and not feel involved.

Nope, nothing... I really didn't feel I was looking for a lot, but apparently $369 bucks can't give that extra little for people trying to enjoy life like their peers. What a shame, Sea World should be publicly ridiculed for this until they change their policy.