Banfield Pet Hospital reviews and complaints 1
View all 525 complaintsBanfield Pet Hospital - Vet Services
If I could give a -10 review that is what it would be. Run, Run as fast as you can. This place is awful! I have given them the opportunity to do the right thing but apparently they will not. My poor little 11 lb, 15 year old Shih Tzu was brought in on a Tuesday because he had be throwing up, which he did occasionally and the vet told me according to the X rays he had ingested something "metallic". Even had a specialist confirmed her belief. $ 468 with pet plan increase now to $ 50.00 per month to cover Xrays. Bring him back next day to see if he started to pass the object. No, he did not - it was lodged. I was told it could possibly be plastic, or even "kitty litter". Options were to treat throwing up or preform surgery. I told technician I wanted to discuss with my husband based on the amount the surgery would cost and, mind you, the dog is 15 years old. The tech tells me I have 20 MINUTES to make this decision! Under the absolute impression that they dog ate something (as I was told over and over by) we agreed to the $1700.00 surgery as we were worried what the metallic, plastic substance would do when he passed it. I was then called after the surgery to find out it was a stomach mass (probably cancer as one of the other vets mentioned). NEVER, EVER in any discussions with the vet was a mass, cyst, anything of organic nature in the dog ever mentioned. He was 15 years old and we would have never agreed to a $1700.00 surgery based on that! Four days later the dog was euthanized as he little body could not recover. His last 4 days on earth were miserable. Had we know it was even a remote possibility that it was not something ingested we would have made a completely different choice. I spoke to another vet who said they "could have made the same mistake" Worst part of all this is after spending all this money on their error I am apparently still stuck in my $ 50.00 per month contract. I called the corporate office last week and they said someone would get back tome in 3 days - more than 3 days have passed - No response. The very least the could do is make this contract go away. The vet can be COMPLETELY WRONG and its no consequence to them. But we expedited the death of this dog and made him suffer. I admit to making the very poor decision to allow the surgery but it was based on the "experts" 14 year experience.
Latest Banfield Pet Hospital Reviews
Bad diagnosis of "old age" & lack of treatment causing suffering and death. VCA Animal Hospital diagnosed abdominal infection & severe dehydration. Suffering and death of my cat that could have been avoided with a proper diagnosis concerning my cat’s condition. Office Visit Canceling a membership of a dog that passed away. Customer Service/Filling prescriptions/Being seenGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!